What you’ll be doing...

Service assurance is how we know we’re living up to our customer commitments. You’ll be leading service assurance for one of our multimillion dollar clients, ensuring that our performance is in line with our contractual requirements. You’ll keep track of our custom service level agreements (which can be pretty complex), and take swift corrective action if you find us falling behind. You’ll play a critical role in making sure that here, we keep our promises.

  • Monitoring ongoing service management to ensure compliance with SLAs.
  • Preparing performance and service level reports.
  • Managing dashboard reporting.
  • Working with the customer to remedy any incidents of noncompliance.
  • Supervising project teams to take on specific initiatives.

The Program Delivery Executive will work closely with, and coordinate the efforts of, Verizon Project Managers and Service Managers and the client’s stakeholders in developing joint plans and schedules with regularly scheduled reviews. The individual will beaccountablefor the performance of all project activities alsowill be the client’s point of contact for all program activities. The Program Delivery Executive works closely with both the Service Managers and Project Managers to ensure contractual conformance, identify potential problems, set and adjust priorities, and redirect activities as necessary to achieve the goals of the project.

  • Acts as the “glue” across all resources and support organizations within Verizon required to deliver the solution.
  • Engages with Network Operations to communicate, and escalate on any outage and performance issues to Verizon and the client.
  • Facilitates long range business planning meetings with the Account Team and the client, in support of the client’ long term business strategies and plans.
  • Assists the account team in researching, recommending and briefing the client on new technology applications and services that may be provided by Verizon.
  • Presents a formal monthly program review for the client, examining all aspects of the Verizon solution in the previous month, highlighting successes and failures, and recommending measures for improvement.
  • Assists Account Team in fielding any business and technical requests and engage the appropriate internal Verizon resources.

What we’re looking for...

People know you for your creative problem solving and your sound judgment. You can communicate effectively with a variety of stakeholders, including top executives. You’re always eager to take on complex problems and see them through to resolution, which earns you the trust of your customers. Putting customers first is not just a part of your job—it’s part of who you are.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Project or program management experience.

Even better if you have:

  • A Master’s degree.
  • Experience in LAN/WAN and Security. Ideally, with overall telecom and IT integration.
  • Experience with Telecom including Voice and Data Networks, LANs and wireless.
  • Experience with Visio software.
  • ITIL Expert certification.
  • Lean Six Sigma certification.

In addition:

  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.