What you’ll be doing...

This Manager position will be responsible for leading the enterprise robotic process automation platform infrastructure and administration team. This leader will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high quality products, services and support.

The Manager will partner with business units and IT teams to provide RPA leadership, guidance and production support. The Manager will establish goals, influence and effectively communicate the vision set by Senior Leadership


  • Lead the team responsible for the management of the enterprise robotic process automation platforms for both unattended and attended robotics.
  • Define and create business continuity process, procedures and documentation.
  • Set and ensure team meets all defined SLA’s on support and maintenance activities.
  • Drive to team to provide the highest level of support and issue resolution.
  • Scan the industry for cutting edge solutions in the RPA/RDA fields and internalize based on Verizon’s needs
  • Lead and drive the team on POC efforts to ensure current solutions continue to meet the needs of the business in this ever evolving emerging technology.
  • Help drive the governance around RPA and ensure proper defined procedures are kept up to date and the team is following them accordingly.
  • Continue to drive DevOps and cloud implementation for the platforms being both today and in the future.
  • Lead both an onshore and offshore administration team and align on common practices.
  • Document and comply with software quality, data security and compliance processes.
  • Hire, retain and develop high performing motivated talent and leaders both onshore and offshore. Manage multi-skilled global contractors and employees.
  • In addition this role provides leadership that promotes teamwork, employee respect, and empowerment and open communication.
  • Work very closely with the cross-functional teams to understand system and process constraints, improvements, and proactive communication to known issues that may impact customers of the RPA platform.
  • Full Regulatory and Legal compliance across multiple states and markets and compliance with Sarbanes Oxley and internal business controls.
  • Perform all security and audit related reviews and document requirements appropriately.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in technology leadership, including solid understanding of technology selection, architecture, and full stack implementation.
  • Experience in people management, including leadership of diverse global teams.
  • Experience leading senior talent, mentoring and coaching.

Even better if you have:

  • Bachelor’s degree in Computer Science / Information Systems, or in a related field.
  • Knowledge of RPA/RDA technology.
  • Experience in troubleshooting & supporting mission critical 24X7 production systems, lead real-time high stake risk mitigation plan and drive timely decisions.
  • Knowledge around Decision management systems, Artificial Intelligence and Machine Learning.
  • Experience in partnering with Business and IT teams at multiple levels to drive alignment and delivery of complex problems.
  • Ability to identify opportunities, facilitate workout sessions to ideate and come up with joint cross functional solutions.
  • Strong presentation skills to communicate complex concepts effectively.
  • Strong experience in DevOps and Cloud Native technologies.
  • Experience in business process transformation, user experience optimization.
  • Experience leading IT teams through Business Analysis and Project Management.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.