What you’ll be doing...

The Client Service Manager (CSM) is a strategic service portfolio leadership role, whereby the CSM is accountable for assuring the overall commercial, financial and operational performance across a portfolio of client account/s up to $30M per annum, each potentially with a complex multi-technology product mix and could have a customized operations model.

They will work in partnership with their Sales counterparts to devise the Service Strategy for their Account/s and ensure said strategy is documented in the Accounts Strategic Account Plan (SAP). In partnership with Operations Planning & Design (OP&D) they will input to, review and approve the Service Design for their Clients. They will oversee the initial and ongoing Service Transition of their Client’s Service’s to ensure they are delivered as per expectation. In partnership with Verizon’s Global Operations Team ensure the ongoing silent running through the Service Operation of their Client’s Services.

They will own the senior Client relationships within their Client Portfolio. Through the matrix leadership of their Account Team’s which could include: Billing Support, Engineering, Technical Operations, Professional Services, Project Management and Service Management, they will ensure their client’s satisfaction and overall service performance of the Verizon and Partner Team’s delivering to their clients.

Additionally, the Client Service Manager will lead their teams through complex business & client challenges, developing and implementing solutions to those challenges. The overall goal of the Client Service Manager role is to partner with Clients, Verizon Team’s and Partners to ensure Client and Verizon delivery excellence.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant work experience.

Even better if you have:

  • A degree.
  • Experience in an operational leadership role within an IT Services, System Integrator or Telecommunications Company.
  • Strategic Management Skills in People development, with the ability to coach and mentor Service Managers, Engineering and Operations Teams.
  • Strong customer facing skills with the ability build & foster Client relationships & translate business strategy into technical and service requirements.
  • Strong international program delivery experience in Telecommunications or similar industry.
  • Ability to interface and work with Clients and internally at an executive level.
  • ITIL Certification.
  • APM or PM Certification.
  • Strong Networking knowledge.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.