What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At Verizon Connect, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network – real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.

About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical. To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions. Reasonable accommodations may be made for qualified individuals with disabilities.

Solutions Advisor - This role is based in Houston, Texas on site with Client

The Solutions Advisor will work with Global Customer Success and corresponding personnel to understand:

The customer business and technical environment.

The Solutions Advisor responsibilities will also include the following but not limited to:

Installation Management responsible for all Fleet related projects. The Solutions Advisor will execute daily tasks such as, but not limited to:

Fleet Unit Reporting

Troubleshooting of Replacement/Swap of devices

Coordinate/prioritize major site activities to meet installation timelines, optimize maintenance window equipment installation activity, and maintain proper site operations

Manage Install vendors while on-site / coordinate activities

Ensure timely and cost-effective completion of work to meet customer demands and budget constraints

Solutions Advisor will also be responsible for proactively managing technical issues according to the customer’s business priorities to avoid critical situations. Design and develop account management strategy documents based on customer analysis and assessment. Act as an escalation point for the customer and personnel.

Alert personnel and any necessary party of major upgrades or implementations and to be on-call during that timeframe.

Coordinate and assist onsite technical resources to work toward resolution of issues with major implementations. Act as a support advocate for the customer on requests for new product features. Review support policies and guidelines with the customer, including service levels and escalation procedures.

In addition, the Solutions Advisor will set up conference calls with the customer based upon their needs by location or product to track on-going activity.

The Solutions Advisor plays a vital role in shaping the customer’s experience with product and services under Premier Support contract. The Solution Advisor engages with their customer as a principle contact point for all technical issues, concerns, and guidance.

It is the job of the Solution Advisor to guide their customer to continual success and shepherd them clear of difficulty.

In this role, the Solutions Advisor should aspire to level of "Trusted Advisor" in their customers’ eyes.

This is achieved through strong and consistent relationship building, and a proven track record of sound decision making, technical and managerial competence, and inspired confidence in one’s own abilities and motives.

Solutions Advisor will endeavor to reduce time-to-resolution of all support incidents raised under Premier contract, judiciously engage resources throughout during critical times of need, and appropriately managing the customer’s perception and expectations.

What we’re looking for...

Position Requirements:

Optimally, the Solutions Advisor will have practical knowledge, via sales, support, services, etc., of IT infrastructure, the systems used to support it, the guiding principles and best-practices that drive IT.

The Solutions Advisor must have comprehension of current Fleet Support processes and procedures as well as troubleshooting skills.

Excellent communication, organizational and time management skills.

Excellent troubleshooting skills.

Strong leadership skills.

Prior successful experience delivering technology solutions to all levels within an organization, from executive management through the technical staff.- Proven ability to develop relationships with customers.-

Experience participating with sales people and being responsible for the technical aspects of the sales cycle.

Systems administration on relevant systems.

Bachelor degree in CS or equivalent experience

Even better of you have:

Direct experience with product and solutions or SaaS offerings.

Direct experience with Installations and Support Tiers departments and their work flows.

A degree of technical acumen that allows the FAM to track and understand highly technical topics and scenarios.

An (approximated 15%) availability to travel.

The ability to recognize potential revenue opportunity and engage the account team.

A passion for exceptional customer service. Work closely with customers’ project management team to ensure stable, trusting relationships

Design and develop account management strategy documents based on customer analysis and assessment

Served as primary point of contact for customers for account management and escalation issues

Proactively identify new consulting and product sales opportunities within the organization

Enhance customer satisfaction level with provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions

Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc.

Plan and direct own activities with minimal management supervision

Provide an informal leadership role to other support representatives within the organization

Provide timely status reports to Management

Manage, track and escalate, when appropriate, all customer RFEs and defects judiciously leverage resources (PM, Professional Services, Engineering) to balance customer needs.

VZ Connect


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.