What you’ll be doing...

The Digital Fraud Manager will be responsible for understanding, identifying, and mitigating the fallout from digital fraud. This role will partner closely with the broader fraud and finance teams to ensure customer-facing digital experiences are optimized from a fraud perspective. Likewise, the role will work closely with the Product team to ensure new features and capabilities are caring for and limiting fraud exposure. This role will also be responsible for fraud reporting across the consumer digital ecosystem making all necessary parties proactively aware of issues or alerts as they occur.


  • Responsible for establishing strong relationships with business partners and IT teams to ensure checks are in place to limit fraud.
  • Partner with broader fraud team to identify any potential risks and work with stakeholders to mitigate them.
  • Manages existing monitoring strategies and ensures that they meet false-positive and detect rate criteria. Explains and suggests variances and recommends remedial actions.
  • Converts analytic insights into recommendations for fraud operations initiatives and performing post-implementation tracking to ensure that targets are achieved.
  • Responsible to analyze data and develop segmentation to improve fraud detection and minimize impact to legitimate transactions.
  • Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums.
  • Primary interface with internal and external partners to evaluate new tools to build detection and analytical capabilities.
  • Manages fraud-department projects and initiatives to ensure all key partners are informed and aware as well as ensures all critical objectives are met.
  • Develops reporting and analysis used to monitor digital fraud trends and drive improvements in customer experience.
  • Proactively investigate and research fraud and risk management trends in the industry and work to deliver a best in class digital fraud management approach.

What we’re looking for...

You are self-motivated and result oriented. You are detailed with strong analytical, problem-solving, organizational, and critical thinking skills. You have strong communication, problem-solving and decision making skills with ability to effectively communicate with all levels of leadership. You are able to work with cross-functional teams, implementing strategies and thought leadership needed to implement and drive fraud risk analytics.

You'll need tohave:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree in Computer Science, Information Systems, Project Management or relevant.
  • Seven or more years of experience with Digital background – online / mobile experience.
  • Three or more years of experience in fraud prevention for online businesses, telecom or fraud risk management in digital space.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.