What you’ll be doing...

Full-time role in Customer Operations department of managing installation orders with end-to-end accountability in a fast-growing and dynamic environment. Daily activities include arranging tech. visit appointments at customer locations (to install telematics equipment in their fleet), interacting with contractors and assuring high customer satisfaction and low disruption levels.

Responsibilities:

  • Manage available installation orders by distributing it to contractors, control the progress and assure completion in defined period of time.
  • Contact customers to schedule tech. visit appointments at customer locations, while coordinating with contractors.
  • Escalate all issues with Operations Management teams and propose suitable resolutions.
  • Address customer service issues with immediate response.
  • Own each installation order with end-to-end accountability.
  • Participate in weekly installations reviews providing updates on outstanding orders.
  • Meet defined scheduling targets.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or relevant work experience. 
  • Fluency in German. 

Even better if you have:

  • A degree.
  • Ability to be proactive and customer oriented with demonstrated strong communication and organization skills.
  • Ability to recognize customer needs and always ensure high customer satisfaction through:
    • Well-developed time management and prioritization skills.
    • Full end-to-end accountability for each installation order.
    • Methodical and conscientious documentation skills.
  • Demonstrated strong communication and listening skills.
  • High attention to details.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.