What you’ll be doing...

As our Lead Technical Engineer (LTE) your role will be to perform 24x7 supports to a designated Verizon Customer.

  • Provides solutions and analysis on technical issues, communicate options and provide recommendations for resolution.
  • Technical Reviews: Perform technical reviews on tickets raised by Shift Leads and the Management.
  • Engineer Mentoring: LTE’s will assist other engineers in the centre with tickets in high visibility and needs urgent technical expertise. This engagement ensures technical assistance for the engineers for current and future cases.
  • Issue Ownership: Tickets with more challenging or uncommon events posed should be owned by the LTE. This will free up the assigned engineer for other outstanding issues.
  • Chronic Cases: LTE’s will be assigned chronic tickets created for our customers and each should be worked and reviewed on every active shift.
  • Trainings: LTE’s will assume ownership for specific training situations requested and designated by the management
  • Takes over the Shift Lead’s task in case of the latter’s absence.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree.
  • Two or more years of experience in a NOC environment.
  • Excellent communication and interpersonal skills.
  • Excellent analytical and troubleshooting skills.
  • Customer service oriented abilities.
  • Demonstrated initiative.
  • ITIL certified
  • Cisco certified.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.