What you’ll be doing...

Significantly contributes to the delivery of our strategic objectives as an Individual Contributor, supporting our Finance organization and systems. Develop partnerships within the various business channels and also assists in establishing required linkages to the global Finance and IT organization. Works to support the team as assigned enabling the business through technology enhancements with various assigned tasks to collect and assimilate data. Demonstrates understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable processes. A further key responsibility of this position is to identify any improvement opportunities in this area and to contribute to the design and implementation of new processes or procedures as a result of identifying improvement opportunities. Value is provided to the enterprise by constantly improving the processes associated with the delivery of specific strategic initiatives to provide timely, accurate information, and to ultimately safeguard Verizon assets.

  • Provides subject matter expertise on complex processes or issues to the assigned team and work stream.
  • Develops, analyzes and interprets reports for managers providing recommendations to guide business decisions.
  • Maintains on‐going interaction with internal client groups and other functional areas relating to objectives, deliverables, resource allocation and related matters.
  • Develops, implements and maintains systems, procedures and policies for assigned work stream or function(s).
  • Ensures compliance with internal policies and controls, and with external regulations.
  • Undertakes complex projects and provides guidance on project related issues as needed.
  • Leads or participates, as required, in training and skills development initiatives as a Subject Matter Expert.
  • Participates in user acceptance testing activities associated with new or modified systems.
  • Fields issue escalations from internal customers and/or strategic partners and responds to customer inquiries as requested, ensuring issue and error resolution.
  • Identifies improvement opportunities for their work stream and works closely with either the internal team or service providers (if any) to enable the implementation of improvement opportunities.
  • Assists in assessing the services delivered by the strategic partners and validating that performance metrics established by service level agreements are met as applicable.

Specific role responsibilities include, but are not limited to:

  • Responsible for specific projects or definable portions of larger projects or processes
  • Uses professional concepts and company policies and procedures to solve a wide range of complex problems in creative and practical ways; makes recommendations that aid in the successful completion of initiativeswithin a functional area. Typically involved in one large project at a time; develops schedules to ensure timely completion of the project; identifies appropriate resources needed.
  • Provides resolutions to a diverse range of complex problems. Analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Creates Reporting Metrics and Analysis thereof for evaluating Financial Controls relating to Risk
  • Develop, manage and support collections strategies and initiatives through system administrative and maintenance, including, but not limited to the CACS Recovery and iFinals systems.
  • Drive automation and monitoring of controls to improve financial performance, repair controls that are not functioning as intended, and enhance existing controls that address deficiencies in the strategy.
  • Ensures projects are delivered on time, maintains integrity of project scope and helps ensure projects stay within budget.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelors in Accounting, Finance, Economics, Management Information Systems, or Computer Science.
  • Professional certification (e.g. SQL, Java).
  • Experience in data mining using SQL.
  • Experience in the preparation of system requirement and/or approach documentation.
  • Experience with CFS Collections systems (e.g. CACS Recovery, iFinals, VzT & VzW Billing Systems).
  • Understanding for report query and design.
  • Microsoft Office, especially in Excel, Access, and VISIO; strong written and oral communications skills.
  • Experience in the technology or telecommunications industry.
  • Independent thinking & ability to work with minimal supervision in a fast paced environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.