What you’ll be doing...

The responsibility of the EMEA QuickStart Representative will be to support all presales and ordering activities within the Current Platform (formerly VRD) and Legacy Platform, as it pertains to the Verizon Enterprise Solutions (VES) quoting, contracting, and ordering processes. The QuickStart Rep will also provide easy, proactive customer service using the PM Best Practices and ITIL CSI methodology while deploying the most recent IT technology that provides our clients a simple, customized and reliable network experience.

Key responsibilities:

· Review quoting and contracting data provided by sales, inclusive of VES product set including new logo, New Order, Move/Add/Change, and Amendment process.

· Create quote/contract/order activity within Verizon designated systems depending on the request assigned (VRD, Proposal Manager, Premisys, etc.)

· Interface with customers to secure pricing/quote/order approval.

· Progress opportunities through quoting, contracting, and order submission process.

· Collect ordering data from customers and keying orders into Verizon designated systems (initiating Technical Validation (TEV), Early Site Survey (ESS), Access Optimization, Staging Event etc. as required).

· Meet/exceed quoting, contracting, and order submission Service Level Agreements (SLAs).

· Interact with all lines of business as required to complete a quoting/ordering task efficiently.

· Assist in prioritizing quoting, contracting, and order submission activities when escalations occur.

What we’re looking for...

· General knowledge of Networking Technologies.

· General understanding of VES products and solutions.

· General knowledge of the telecom market (i.e. Carriers, Value Added Resellers (VARs) and System Integrators).

· Thorough understanding of Current Platform (VRD), Proposal Manager, Premisys, etc.

· SFDC tool & processes knowledge.

· Must have the ability to deliver written and verbal messages to Customer Base.

· Requires critical thinking in decision making process.

· Overall technical aptitude and forward thinking.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.