What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. You’ll be conducting moderately complex customer billing analysis and activities as well as writing service orders in wholesale billing systems.

  • Conducting moderately complex customer research, analysis and resolution.
  • Working with internal sales/support teams to ensure the timely resolution of outstanding issues.
  • Ensuring individual and departmental targets are met.
  • Developing and documenting methods & procedures to ensure all processes are documented.
  • Supporting project initiatives and recommending process enhancements and efficiencies.
  • Prepare and run SQL reports to pull billing, ordering and provisioning data for mass claim resolution.

What we’re looking for...

You are a well-organized, detail oriented person who enjoys managing work efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Strong in Excel & SQL.

Even better if you have:

  • A degree or Masters in MIS/Computer Science or mathematics.
  • One or more years of Accounts Receivable experience.
  • Commercial customer service, billing assurance or claims resolution experience.
  • Strong written and verbal communication skills.
  • Ability to work independently and as a part of a team.
  • Knowledge of Verizon Wholesale Systems.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.