What you’ll be doing...

You will support the Payroll processing activities relating to specific specialized Tax deduction updates that impact an employee’s payroll payments and W-2 including Alternate Work Arrangements, Ex-Pats, Annual Incentive Payouts, and Withholding/Unemployment Tax Audits. You will perform analytical audits of the pay cycle registers to ensure both, aspects of timeliness and accuracy, are achieved in processing all employee payments.

This role is the primary support for all internal testing of system upgrades, enhancements and changes as they are developed in the due course of business activities, interacting on a regular basis with internal HR, IT, Benefits, Finance, Audit, Legal, and Labor Relations.

In this position you will:

  • Serve as the subject matter expert for the processes you support, having a complete understanding of the procedure for the function and how it integrates with the overall end-to-end payroll processing.
  • Perform detailed verification, review and preparation of payroll tax deduction updates as required from daily HR Change Reports or manual updates. Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee transactions.
  • Act as the first line of communication supporting high priority and escalated customer service matters, ensuring timely and accurate responses.
  • Support all customer service channel activities and key contacts to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Identify the need for special ad-hoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results.
  • Work with various team members to assist in training activities and provide assistance in developing process documentation.
  • Seek out continuous process efficiencies or improvements, and soliciting team input and participation.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years of experience in Payroll Tax/Multi State.
  • Experience with Year End W2 Preparation
  • Experience in Excel

Even better if you have:

  • A degree.
  • Knowledge of end-to-end Payroll functional processes as well as how the Payroll functional processes integrate with the overall end-to-end Payroll Tax processes.
  • Knowledge about Expat processing rules and regulations.
  • Two or more years of experience in customer service and/or HRMS/Payroll Processing/Timekeeping system applications.
  • Experience with 3rd party tax applications, i.e. ADP.
  • Strong customer service skills (both verbal and written).
  • Good organizational, time management and communication skills.
  • Ability to manage multiple functions simultaneously.
  • Willingness for flexible scheduling to meet processing demands.
  • Strong sense of urgency, proactive approach, and a solid focus on results.
  • CPP or FPC.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.