What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world.

Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

Major Responsibilities and Occasional Duties:

This is for our FLEET PLATFORM GROUP

Take ownership and respond to cases in the CRM tool submitted via email, application, or voicemail

Handle inbound customer calls and create cases; make outbound calls as needed

Respond promptly to correspondence from customers

Facilitate collaborative case work with other departments (Sales, Operations, Product Team, Hardware, SVT, etc.)

Continued training, development, and certifications

Participate in knowledge based content creation and Playbook edits

What we’re looking for...

Position Requires:

Education/Learning Experience: BS or BA or equivalent years of experience

Work Experience: Customer Service experience required, Technical Support experience preferred

  Skills/Knowledge:

  • Capable of managing difficult or emotional customers and building rapport
  • Ability to understand and escalate issues efficiently and appropriately
  • Prioritize effectively within tight schedules and a fast paced environment
  • Strong work ethic and customer service orientation with high integrity and ethics
  • Commitment to professionalism, follow-through and attention to detail
  • Very strong internet and computer skills
  • High technical aptitude for assimilating technical concepts and new technology
  • Ability to work flexible shift, which may include early morning hours, late night hours, or weekend hours

 Licenses/Certifications

  • Behavior Competencies (e.g. planning, organizing, written/oral communication, adaptability,
  • Analytical reasoning, teamwork, detail orientation)
  • Strong problem solving skills; gathers and analyzes information skillfully
  • Excellent English writing, email, and verbal communication skills, especially the ability to listen and comprehend effectively, are a must.

VZ CONNECT

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.