What you’ll be doing...

You’ll be responsible for end-to-end trouble isolation and repair for customers of Verizon's Voice products experiencing complex issues across CPE, LAN, WAN and PSTN networks.

  • Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.
  • Troubleshoot different layers in the OSI model.
  • Understand and leverage network topologies and workflows
  • Work with SS7 signaling and strong foundations of SIP messaging and call flows.
  • Engage with general router functionality such as router configurations, troubleshooting commands, etc.
  • Keep up-to-date with technology changes and continually expand knowledge and skill sets.

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience
  • Three or more years of relevant work experience
  • Two or more years of Voice and/or VOIP technical support experience.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.

Even better if you have:

  • A degree.
  • Experience in a related technical support environment.
  • Ability to troubleshoot complex issues.
  • Strong communication skills and ability to interact with different types of stakeholders.
  • Knowledge with network standard analyzers such as Wireshark and SIP ladder diagrams.
  • Ability to prioritize and multi-task independently.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.