What you’ll be doing...

The Verizon Design Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. Working across offices, from the Financial District to Verizon Headquarters in Basking Ridge, NJ, the team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

About this role
As a Director of Design, you’ll be involved in nearly every aspect of the product development process and will be responsible for driving ideas from conception through execution and evaluation. You will work closely with a highly collaborative team of product designers, user researchers, product managers, marketers, technologists, and business leaders to bring ideas to life. You will have ample opportunity to practice and grow your strategic thinking skills as you create and execute on a short term and long term roadmap. Most importantly, you’ll act as a servant leader who can elevate and grow our designers’ skills while also taking our products to the next level. One in three Americans uses Verizon services, so your work will have meaningful impact at a massive scale.

This role will:

  • Serve as an accomplished design leader to build teams and maintain relationships internally with our partners, and externally with the design community at large
  • Be responsible for project success, delivering best-in-class customer experiences, and the growth and morale of your teams.
  • Drive the overall user experience strategy for brand-defining experiences across a range of consumer-facing products and furthering the impact and reach of the design organization within the company.
  • Provide design vision and expertise in senior stakeholder meetings, building trusted relationships with product, tech, and business partners
  • Contribute to the strategic and operational design decisions for the Customer Experience organization
  • Facilitate and inspire creative concepting. Challenge designers to responsibly push the boundaries during concept phases.
  • Plan and facilitate iteration and critique to improve solution quality and support user, business and technical requirements.
  • Recommend and facilitate design activities and methods to guide teams and partners through ambiguous project periods. Assess needs of team members and provide resources where possible.
  • Identify activities and communications necessary to deliver digital product strategy ideas to a partner. Build a shared understanding of how the method and tone of communication impacts the project.

Mentorship

  • Create transparency into your decision-making process, and recognize valid challenges to your point of view. Externalize choices and behaviors so that team can understand the rationale.
  • Gain an understanding of the goals of individuals on the team. Provide real-time, constructive feedback on project performance and impact on their careers. Represent goals in resource management processes.
  • Ramp up new team members, including business context, product positioning and strategy.
  • Help the team see value in the work. Coach team on project dynamics, collaboration, and interpersonal communication.

Project Management

  • Plan for, coordinate, and facilitate meetings with staff and partners to gather feedback, make decisions, and determine next steps
  • Recognize, track, and communicate issues, accomplishments, milestones, to team and partners.
  • Monitor and regularly communicate progress to team and partners related to project goals.
  • Participate in resource planning with partners to articulate the appropriate project team and duration for your project.
  • Maintain and manage appropriate team size and mix of capabilities.
  • Assess gaps in availability, competency, and time.

Consulting

  • Cultivate relationships and shape opportunities for great work.
  • Facilitate teams to define product roadmaps, prioritize new features and enhancements, and recommend feature sets for phased product releases.
  • Participate in/facilitate project definition and estimation to shape activities, timeline, and resource plan that align with client objectives and approach.
  • Identify partner needs and shape project approaches to match them.
  • Make partners stronger and provide thought leadership around design-led processes.
  • Play gatekeeper for the type of work your team takes on.

Design teams

  • Be a model and a resource for all employees, proactively engaging with others to make the design organization better.
  • Contribute constructive, thoughtful critique real-time and in the performance feedback process. Provide input to role change and performance discussions.
  • Visibly participate in internal initiatives, including the practice and the learning program. Lead by example.
  • Participate in the recruiting and hiring process.

All designers at Verizon:

Interpret and apply the Verizon Design Team Principles daily:

  • Find your voice, then use it - people need to understand what we do, and how we do it
  • Celebrate people - You owe it to the people around you to take pride in the work we do together
  • Design with people, for people - Be a design diplomat—build trust in our team and how we work
  • Respect the process - Be rigorous, but not rigid, about processes and design practices
  • Transform Verizon through design - Use design as a catalyst for cultural change and innovation

What we’re looking for...

  • Bachelor’s or Master’s degree in design or a related field
  • 12+ years of relevant design experience leading multi-disciplinary design teams to solve complex digital product design problems
  • Experience working with executive stakeholders to:
    • shape projects to address business problems and technical possibilities
    • set expectations and facilitate alignment on requirements, process timeline, and deliverables
    • persuasively present design solutions and explain their benefit to the customer and the business
  • Demonstrated ability to lead and mentor to teams who:
    • Digest and translate complex business and technical requirements
    • Plan, gather, and synthesize user needs
    • Create world-class design solutions

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.