What you’ll be doing...

While located on customer premises, the Sr. Manager will be responsible for leading a team of engineers in a 24/7/365 Network Operations center to provide exceptional customer service while meeting or exceeding all contracted Service Level Agreements.

Primary Responsibilities:
•Provide full support to the customer business objectives while following best customer service practices
•Coaching, training, motivating and retaining the best talent in a performance-driven organization.
•Document and standardize relevant Capacity Measurements, Engineering processes and stats reporting.
•Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to the customer experience
•Evaluate all network failures at L1/2/3 and develop plans to remedy single point of failures and drive prevention of future issues.
•Collaborate with architecture and design team on existing and new network elements and technologies and identify key implementation processes that will maximize network efficient/reliability

When there is a problem, people look to you for solutions. You’re an independent thinker with a knack for digging into the details to determine root causes. Communicating complex details in a way that people can understand comes naturally to you. You enjoy collaborating with people at all levels in the organization and are very good at making sure all stakeholders are in the loop. You enjoy leading and developing a team to make a big impact in a customercentric environment.

What we’re looking for...

You’ll need to have:
•Bachelor’s degree or four or more years of work experience.
•Four or more years of relevant work experience.
•Willingness to be on-call after hours and on weekends as necessary.

Even better if you have:
•A degree in Engineering or Technology or related discipline.
•Experience in Network Operations and Engineering.
•Experience in supporting business critical IP, Voice and Video services for consumer and business customers.
•Experience in trouble-shooting and fixing complex network outages and issues in a large communications environment including root-cause analysis and future preventive actions.
•Ability to quickly analyze situations, identify problems, and provide solutions in fast paced environment with short timelines.
•Ability to lead and drive projects to completion and handle multiple work assignments simultaneously.
•Strong written and verbal communication skills including ability to communicate complex information clearly and concisely.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.