What you’ll be doing...

You will be the key post-sales relationship holder with the client overseeing the operational health of Verizon Services from delivery through lifecycle support. You will ensure and may manage internal and external resources to deliver services and maintain their compliance with customer contractual commitments. You will govern reporting and financial management relative to contractual commitments and SLA’s, including Billing account strategy, setup and optimization.

Other responsibilities include:

  • Establish a trusted/strategic advisor relationship with each assigned client at a management level, and drive continued value of our products and services.
  • Develop, prepare, and nurture customers with the CSM value of advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Design and propose value-add continual service improvement activities and govern successful implementation of these initiatives.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally, and govern the effective resolution of need / issues within Verizon’s global team.
  • Program manage account escalations, and govern the satisfactory resolutions for clients.

What we’re looking for...

You have a drive to deliver superior customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial. You are a strong team player with the ability to take ownership of your work.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Fluency in both English and Japanese.

Even better if you have:

  • A degree.
  • Experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Experience in telecommunications industry.
  • Proven ability to drive continuous value of product(s) and services.
  • Familiarity working with clients of all sizes.
  • Solid analytical, strategic thinking and problem solving skills.
  • Capability to be a strong team player, self-starter – able to lead by example.

At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognize the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.