What you’ll be doing...

We promise our customers the most reliable coverage across the country, and you’ll make sure we deliver on that promise. You’ll be a technical leader and subject matter expert in network performance for a large geographic area, proactively identifying new ways to improve speed and quality, and helping to resolve our most complex problems. We’ve got an increasing customer base using more devices every day, and their expectations are high—you’ll play a key role in making sure they’re never disappointed.

  • Monitoring the system’s performance, including network LTE, 1x, and EVDO metrics, and finding ways to make improvements or mitigate potential problems.
  • Resolving service-impacting issues, sometimes using non-traditional, out-of-the-box solutions.
  • Investigating and resolving customer complaints, often through drive testing, field visits, and efforts to replicate the customer experience.
  • Working cross-functionally to deploy and optimize components for best efficiency and reliability.
  • Leading the investigation of Root Metrics/Baseline/Nielsen, and the coordination and implementation of complex network directives.
  • Creating pre- and post-cell site/carrier add templates and checklists for LTE & CDMA, also making sure site/carriers are properly integrated into network and optimized for peak performance.
  • Being a liaison with other business functions and units (RF, Sales, Operations or network assurance, Revenue Assurance, Roaming operations, Engineering etc.) to deploy and optimize components to the best reliability and efficiency.
  • Promoting the team’s professional development in a manner consistent with Company policies and practices.

What we’re looking for...

Motivated, proactive, and organized, you have the ability to manage complex projects simultaneously. You’re driven to find creative solutions to problems no one’s ever encountered before. Developing more junior team members to build capacity across the organization gives you satisfaction. You take ownership of your work, and are able to establish collaborative working relationships across the business to make our system even more robust.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with system optimization, KPIs, and parameters of LTE for Ericsson, Alcatel-Lucent, or Motorola end-to-end wireless network architecture.
  • Experience with (Vo)LTE, EVDO, CDMA2000-1X air interfaces.
  • Valid driver’s license.
  • Willingness to work nights and weekends, and occasionally travel overnight.

Even better if you have:

  • A degree in electrical engineering or a similar discipline.
  • Experience with parameter optimization, trials, and statistical analysis.
  • Understanding of Ericsson LTE roadmap and plans for L14B, L15 and beyond, and how this relates to 3GPP standards.
  • Understanding of packet data networks analysis concepts. Ideally, including knowledge of the TCP/IP protocol suite, TCP/IP (IPv4 and IPv6) algorithms such as slow start or congestion control algorithm, IP measurement tools such as ping, traceroute, pathchar, snoop & tcpdump.
  • Understanding of Routing protocols like RIP, OSPF, BGP or SIP.
  • Experience with WireShark.
  • Ability to differentiate and diagnose RAN, EPC, and IMS CORE related problems.
  • Experience with ANR, CMDS, Carrier Aggregation (CA), 4X Transmit, 4X Receive, AWS, TMA’s, RET, RRH, or Ericson AIR antenna products.
  • Understanding of Advanced Calling (VoLTE), SIP, and the analysis of SIP messaging using Irisview.
  • Experience with RTT, e-health, ELPT, Chicago web, Mars, SAM, Agilent Access CDMA, Actix, Windcatcher, NLT, Zite/SSAT, Mapinfo, Geoplan, and any network optimization tools.
  • Experience in RF design.
  • Understanding of core network including but not limited to PDSN, CSR router, WDN router, Aggregate Router, (P,I,&S) CSCF, PCRF, AAA, HSS, MME, SGW, PGW, IMS, 7750 and Cisco 9K, 10K and 1K routers.
  • Knowledge of one scripting language such as Perl or Visual basic.
  • Experience withPython or R programming languages.
  • Experience withdata visualization platforms such as Tableau.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.