What you’ll be doing...

The Company

Verizon is serious about innovation. About being the first and being the best. Verizon Location Services (VLS) sits at the core of the Strategy and New Business Development organization and is a critical part of driving innovation across our global customer base, both inside and outside of Verizon. Backed by more than 50 years of location-based expertise, we are building solutions that leverage the power of location intelligence to help drive technologies of the future. Technologies like 5G, Multi-Access Edge Computing and Artificial Intelligence that are allowing us to create products that were previously impossible. We’re building tomorrow with the best of today.

Your role

You will be the go to person in our Verizon Location Services offices for support in areas such as the office space, IT onboarding, general management support and administration. In this role, a vital part of the end user experience is in your hands. You will work with V-Teamers from all levels of the organization. The work will be fast-paced and results-oriented. You will be responsible for investigating hardware/software/network connectivity incidents and tasks utilizing the At Your Service system. Your goal is to ensure a quick/thorough resolution on all incidents and tasks. Project management of small/medium scale projects is also expected due to the growing demand of technology and our office population in our business.

What we’re looking for...

You are organized, detail oriented, and efficient. You have great governance skills and will collaborate with the everyone in our organization, support functions and vendors on a regular basis. You work effectively with a variety of stakeholders, even in stressful situations. You enjoy gathering information, understanding the facts of a situation, overcoming hurdles, and finding positive solutions. And last but not least - you approach every situation with a can-do, team-player attitude.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Knowledge of IT Support
  • One or more years of experience in end user support.
  • Experience resulting in ability to maintain high level of customer interaction, engagement and satisfaction.
  • Experience solving customer challenges and producing desired results.
  • Experience probing technical obstacles and determining root cause; as well as experience successfully completing project-oriented work..
  • Ability to work on multiple competing customer needs with flexibility and professionalism.
  • Strong interpersonal skills, including the ability to follow directions.
  • Self-driven personality/work skills with exceptional time management skills.
  • Strong organizational and problem solving abilities.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to recognize when an issue needs escalation to other members of the team.
  • Experience in leading small to medium project/work effort.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.