What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At Verizon Connect, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network – real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.

About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical. To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions. Reasonable accommodations may be made for qualified individuals with disabilities.

Non-customer facing role. As a Netsuite Integration rep, You will be responsible for helping Customer Care with closing a large number of support cases/month. In addition to closing these cases for the Customer Care team, you will also be responsible for assisting with equipment orders for the customer care team. In addition to this, you will be responsible for answering miscellaneous Netsuite questions in our Netsuite Slack channel, all the while closing the books with the finance team at the end of every month.

Job Description

  • Take ownership and respond to cases in the CRM tool submitted via email, application, or voicemail

  • Handle inbound customer calls and create cases; make outbound calls as needed respond promptly to correspondence from customers Facilitate collaborative case work with other departments(Sales, Operations, Product Team, Hardware, SVT, etc.)

  • Continued training, development, and certifications

  • Participate in knowledge based content creation and playbook edits

What we’re looking for...

Skills/Knowledge:

  • Capable of managing difficult or emotional customers and building rapport

  • Ability to understand and escalate issues efficiently and appropriately

  • Prioritize effectively within tight schedules and a fast paced environment

  • Strong work ethic and customer service orientation with high integrity and ethics

  • Commitment to professionalism, follow-through and attention to detail

  • Very strong internet and computer skills

  • High technical aptitude for assimilating technical concepts and new technology

  • Ability to work flexible shift, which may include early morning hours, late night hours, or weekend hours

  • Behavior Competencies (e.g. planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation)

  • Strong problem solving skills; gathers and analyzes information skillfully

  • Excellent English writing, email, and verbal communication skills, especially the ability to listen and comprehend effectively, are a must

  • 1-2 years’ experience in customer service environment

  • Education/Learning Experience:

  • BS or BA or equivalent years of experience

Work Experience:

  • Customer Service experience required

  • Technical Support experience preferred

KEYWORDS VERIZON CONNECT

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.