What you’ll be doing...

Verizon is seeking a strong supervisor to join their team at the Cary Network Management Center in Cary, NC. As a Cary NMC-Transport Supervisor; you will be responsible for the front-line management of the next generation of engineering teams performing surveillance and repair of the various Verizon backbone and infrastructure networks. You will provide tactical strategy and direction for all outage and impacting network events. Additionally, you will operate as an escalation facilitator, drive projects, create opportunities for enhancement, and managing the group through priority events.

Network Supervisor function will provide surveillance/maintenance and DevOps support for Verizon’s Global Transport (Layer 0, 1 and 2) networks. Supervisor will escalate issues and drive solutions with vendors, which include Coriant, Alcatel-Lucent, Ericsson, Ciena/Nortel and Fujitsu SONET, Ethernet, DWDM, ULH, MESH, VSAT and Digital Cross-Connect technology for both domestic and international facilities. This function works on alarm monitoring, outage management, processing trouble tickets, maintenance scheduling and providing technical assistance to Field Operations on the repair of global transport platforms.

The function is also responsible for monitoring the implementation of transport network change control activities and performs pre/post technology checks. Knowledge of network management and provisioning tools; working knowledge of alarming of telecommunication elements. Work as needed with IT teams and lead special projects. Work as a SME writing process documentation and provide training when needed.

Applicant must be willing to work rotating 24X7shifts. Provide supervision to team providing technical and/or analytical support to one or more departments or work units with limited supervision; aids in the successful completion of projects within a product or functional area. Performs a variety of activities (may be technical in nature) in support of the functional processes, programs and/or services, and work independently as needed.

  • Strategic development / tactical implementation of global response plans to network-impacting events.
  • Mentoring a team to the betterment of the individual and the organization.
  • Supervising cross-functional groups of engineers supporting multiple networks and technologies.
  • Updating and maintaining scheduling.
  • Processing root cause analysis of outages and major network events.
  • Tactical Outage and Situational Management.
  • Handling special requests.
  • Analyzing and Driving critical transformation business initiatives.
  • Willingness to perform rotational on-call duties as well as to work a flexible schedule, including extended hours , nights and weekends as necessary.

What we’re looking for...

You thrive in environments where your strong leadership skills, business acumen, and technical expertise are key to driving the success of multifunctional teams. The full life cycle of performance network management and working within its established procedures and communication requirements is motivating work for you. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree in business administration, business management, engineering or a relevant discipline.
  • Experience in managing multidisciplinary teams and organizational budgets.
  • Experience in the telecommunications industry.
  • Technical knowledge of network equipment and systems.
  • Strong interpersonal, writing and problem-solving skills.
  • Ability to provide timely and accurate network information to both management and other organizations during network events and major, critical and catastrophic outages.
  • Ability to thrive in a dynamic, fast-paced environment while mutli-tasking.
  • Ability to work well within a teamwork environment.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

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