What you’ll be doing...

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You’ll design learning solutions that are engaging, fun and most importantly build those capabilities needed to enable our people to create the Verizon of the future.

  • Collaborating with stakeholders to determine learning needs and the best delivery approach.
  • Creating innovative learning solutions for sales, products, customer service, and employee development.
  • Managing projects to create effective learning solutions on time and on budget.
  • Evaluating program effectiveness and continuously improving our solutions.
  • Providing regular updates to senior leadership on progress and results achieved.
  • Designing and developing learning programs for Fios and home solutions supporting the Digital Strategic Sales (DSS) and Sales Chat workgroups.
  • Architecting learning experiences for priority projects, including employee on-boarding and continuing education initiatives, to thread the comprehensive story (purpose, picture, plan, and each channel’s role/part), marketing creative and messaging throughout the learning deliverables.

What we’re looking for...

You’re energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from managing projects to meet key learning objectives and then seeing the impact of strong learning programs on the performance of the business.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience designing custom learning programs using alternative delivery methods.
  • Willingness to work flexible hours as required by the needs of the business.
  • Willingness to travel (some overnight and weekend/evening travel as needed).

Even better if you have:

  • A degree.
  • Four or more years of formal learning development experience developing content for priority, complex, long duration multi-channel/enterprise-wide learning projects.
  • Consulted with HR professionals and their business clients.
  • Knowledge of adult learning principles and training approaches.
  • Managed projects effectively balancing timeliness and quality in a fast-paced environment.
  • Proficiency in design tools such as Articulate, Storyline, Captivate and Flash (or equivalent e-learning tools); audio and video editing software; Adobe Creative Cloud; Adobe Connect; GoAnimate; Microsoft Word, Excel and PowerPoint.
  • Demonstrated ability to lead independently, and the ability to lead project milestones, SME and leadership reviews.
  • Advanced skills in conducting needs analysis and recommending learning solutions that drive performance and business results.
  • Knowledge of adult learning principles and learning effectiveness (ROI).
  • Strong networking & relationship building skills with employees at all levels of the business.
  • Demonstrated ability to quickly adapt to and manage changing environments as well as ability to guide employees through the change management process.
  • Excellent verbal & written skills, including experience providing feedback to others on learning programs, and managing feedback from stakeholders.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.