What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to support them by managing the incident to ensure a speedy recovery (even if it means getting a little creative). You will receive full support in terms of training to be able to do so and your colleagues will always help you out should you get stuck. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Providing support to customers that have technical problems.
  • Documenting every interaction using one of many tool sets provided.
  • Advocating for the customer by escalating unresolved issues to the next level of support.
  • Monitoring the incident ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.

What we’re looking for...

You exemplify values of integrity, accountability, respect and excellence in all work you carry out. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have

  • Bachelor’s degree or relevant work experience.
  • Knowledge of networking – routing, switching and wireless technologies.

Even better if you have

  • A degree.
  • CCNA certification.
  • ITIL Foundation certification.
  • Experience in a service provider or a service desk environment.
  • Experience with ticketing software.
  • Strong ability to work well in a team.
  • Verbal and written communication skills in English.
  • Strong analytical skills with problem solving ability.
  • Customer focused mindset. Structured work approach
  • Excellent communication skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.