What you’ll be doing...

The SOW Workforce Operations Manager is responsible for owning, managing, and driving process improvements and quality delivery in support of Verizon’s Corporate Sourcing organization, specifically the Verizon SOW Workforce Program. The program is an-end-to-end, outsourced platform for the procurement of SOW labor across the Verizon footprint. This person is responsible for ensuring the effectiveness of the operation by implementing sourcing/procurement category strategies, organizational strategies, providing leadership and maintaining agreed upon SLA’s with internal and external business partners. The position will manage a team of 5 managed service provider (MSP) resources supporting operations both onshore and offshore in the achievement of the strategic and operational objectives of Verizon. The ideal candidate must ensure that all business process metrics such as service level targets, report delivery, client escalations, and project management are met and that all processes are executed efficiently and successfully, while improving the cost structure and driving continuous improvement.


  • Build and implement a category strategy and preform ongoing spend category management for the sourcing and procurement of SOW labor across the Verizon footprint.
  • Conduct contract negotiations and manage ongoing contract compliance with MSP as well as staffing suppliers.
  • Analyze and assess partner performance data and define partner service level agreements and key performance indicators in order to drive continuous partner optimization.
  • Conduct quarterly business reviews as well as annual governance/strategy reviews with MSP as well as internal Verizon stakeholders from across the business.
  • Enforce Verizon Worker Policy compliance with MSP & partners.
  • Design and implement operating models including governance, service management, key performance indicators and service level agreements with MSP. Develop detailed work plans, direct project teams, deliver status updates, meet aggressive deadlines, manage to budget, and meet or exceed quality standards.
  • Work with virtual teams, vendors and business partners, in different countries, managing cross-cultural issues while maintaining positive relationships; establish a culture of team collaboration, accountability and operational excellence.
  • Establish and influence operational policies and procedures; managing and improving the operational processes, policies, and systems in support of the mission.
  • Responsible for ensuring proper security and clearance reviews are conducted and approvals are granted changes to the program related to new systems, new data access, new projects, and new resources.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in the HR, staffing and/or contingent workforce industries, specifically with Managed Service Provider (MSP) managed SOW workforce programs.
  • Experience of the SOW operations and SOW management.
  • Willingness to travel.

Even better if you have:

  • Master’s degree.
  • Five or more years of experience in Project Management, Sourcing/Procurement and/or supplier relationship management.
  • Project Management Professional (PMP) certification.
  • Six Sigma experience.
  • International work experience and cross cultural skills.
  • Experience working with virtual teams.
  • Outstanding communication, presentation, and interpersonal skills.
  • Ability to work creatively and analytically in a problem-solving environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.