What you’ll be doing...

As a Cisco UC Engineer, you will be part of Verizon's Professional Services team and serve as a member for Cisco UC design, deployment, implementation, and post-implementation support. In support of customer solutions, Verizon PS focuses on planning, designing, implementing, optimizing, and supporting managed deployments and other converged unified communications solutions to meet our customers’ needs.

In this role, your responsibilities will include:

  • Serve as subject matter expert.
  • Act as primary implementation engineer for Verizon’s Unified Communications portfolio.
  • Work with customer, vendors, and internal teams to deploy designed solutions.
  • Lead technical sessions with customers to discover requirements and develop solutions.
  • Prepare project design and documentation.
  • Present solutions to clients.
  • Participate as a “hands-on” engineer on project deployments.
  • Mentor and develop junior engineers.
  • Maintain and develop relationships with clients and vendor partners such as Cisco.
  • Evaluate and recommend new technologies.
  • Maintain technical certifications.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience must include two of the following:
    • Unified Communications Manager
    • Communications Manager Express
    • Unity
    • Unity Express
    • Unity Connection
    • Cisco Emergency Responder
    • Cisco Voice Gateways
    • Unified Presence Server and Communicator, and MeetingPlace
  • Two or moreyears of experience as a Cisco CCNP-level engineer designing and implementing WAN, LAN, and VOIP customer networks.
  • CCNP-Collaboration required.
  • Experience designing and implementing complex and multinational UC deployments.
  • Experience with vendor and manufacturer-provided remote access and provisioning tools to support remote and onsite deployments.
  • Experience with communications protocols such as H323 / SIP / MGCP / SCCP and other audio codecs.
  • Ability to write detailed Method-of-Procedure (MOPs) customer implementation documents.

Even better if you have:

  • A degree.
  • Four or more years of experience in Cisco UC Engineering with experience designing, implementing, optimizing and supporting UCCaaS solutions.
  • Four years’ experience working as a Cisco CCNP Collaboration engineer with hands-on experience planning, designing, and implementing / deploying complex Cisco UC product lines.
  • Four or more years of experience with a technology vendor or systems integrator selling, designing, and implementing Cisco UC systems and solutions.
  • Experience integrating other technologies like Microsoft UC.
  • Cisco Video experience.
  • Experience with related vendor technologies such as Tandberg, Sonus, AudioCodes, Acme, other SBC technology, etc.
  • Experience integrating Cisco solutions with other vendor products such as overhead paging systems, direct SIP Trunking to other IPPBX platforms, etc.
  • Consulting experience.
  • Strong verbal and written communication skills.
  • CCIE written certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.