What you’ll be doing...

As a Circuit Provisioner at Verizon, you'll assist state and local government as well as educational institutions with complex circuit orders for telecommunications services . Provisioners will design, implement, and ensure service requests and orders are processed in a timely manner to meet our customer’s expectations. They will also be required to document all order activity and ensure data integrity in all of our system. In addition, this position will be responsible for communicating all milestones to our customers and internal teams throughout the order lifecycle.

In this role, you will:

  • Receive orders from sales or customers.
  • Confirm receipt and verif/validate all information on the order form.
  • Enter information into proper system.
  • Monitor and track status and communicate with customers.
  • Resolve jeopardy situations that may delay order completion and notify customer if dates cannot be met.
  • Design circuits using Circuit Inventory System.
  • Create Access Service Request (ASR) and verify that all fields are accurate for the Local Exchange Carrier (LEC).
  • Track, receive and verify Firm Order Commitment (FOC) and Design Layout Record (DLR) from LEC.
  • Schedule orders for installation, monitor status, and manage first-level escalations.
  • Receive orders from sales or customers; confirm receipt and verify information on order form.
  • Enters information into proper system; monitor and track status and communicate with customers.
  • Resolve jeopardy situations that may delay order completion and notify customer if dates cannot be met.
  • Design circuits using Circuit Inventory System; create ASR and verify that all fields are accurate for LEC; track, receive and verify FOC and DLR from LEC.
  • Schedule orders for installation, monitor status and manage first-level escalations.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A degree.
  • Two or more years of experience as a circuit provisioner.
  • Experience at a service provider level.
  • Knowledge of Telecom services.
  • Excellent communication skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.