What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

We’re growing! This is a new position on our Global Success team with the opportunity to have a major impact on our Customer Success. We need your strong leadership, sense of urgency and attention to detail to build on our existing programs.

The Success Account Manager will work with the corresponding Account team, Customer Support, Development, Business Units, Partners and Customer personnel to understand: The customer's business and technical environment. - the short- and long-term goals for those products the customer has deployed. The Success Account Manager's responsibilities will also include the following:

  • Develop and maintain strategic business relationships with SMB accounts to promote the Company’s products and services and profitable business relationships. Utilizes detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients. Responsible for managing the overall account relationship and serves as the 1st point of contact for customer. Works with clients on contract renewals and escalated Customer Care issues
  • Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each SMB client. Will have value added conversations throughout the life of the contract with customers with the ultimate goal of customer retention. Will own a territory of accounts and will ensure each customer’s expectations, growth and ROI is met and company software product is adding value.
  • Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion; Lead renewal discussions and involve sales and legal teams as needed. For larger SMB accounts (50 units or more) lead project team meetings, engage and manage necessary stakeholders for project deliverables
  • Forecast and track key account performance metrics, such as, installation or support, usage, value/ROI of large SMB customer accounts (fifty or more)

The Success Account Manager (SAM) plays a vital role in shaping the customer’s experience with product and services under Premier Support contract. The SAM engages with their customer as a principle contact point for all technical issues, concerns, and guidance. It is the job of the SAM to guide their customer to continual success and shepherd them clear of difficulty.

In this role, the SAM should aspire to level of "Trusted Advisor" in their customers’ eyes. This is achieved through strong and consistent relationship building, and a proven track record of sound decision making, technical and managerial competence, and inspired confidence in one’s own abilities and motives.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant experience.
  • Account management experience.
  • Fluency in English
  • Willingness to travel.
  • A valid driver’s license.

Even better if you have:

  • A degree.
  • Experience with product and solutions or SaaS offerings.
  • Technical acumen that allows the SAM to track and understand highly technical topics and scenarios.
  • Ability to recognize potential revenue opportunity and engage theaccountteam.
  • A passion for exceptional customer service. Work closely with customers’ project management team to ensure stable, trusting relationships.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.