What you’ll be doing...

An Experience Manager is a Product Manager who balances Business, Technology and Design priorities to deliver innovation, brand defining product and service experiences. One in three Americans uses Verizon services, so your work will have meaningful impact at a massive scale.

Work will span the delivery process, from translating customer requirements, to defining the experience into user stories to help guide teams across the journey, ensuring products are technically feasible and scalable.

In addition to shaping the experience you’ll play a lead role in shaping process, building relationships between teams and championing user-centered design within the organization.

As a member of the self-serve experience team, your immediate focus will be on the design and building of account related capabilities our customers use every day. Taking a holistic perspective, you will be responsible for evolving the experience across all pieces of the product ecosystem including, but not limited to the My Verizon Mobile app, website properties, customer care, and in store components.

  • Define and socialize core value proposition for a functional area based upon customer feedback and market data.
  • Assist in prioritization and management of all aspects of the product roadmap through collaboration/input from other team members. Core to the role is clearly articulating the level of effort to dictate priority.
  • Provide direction, guidance, and translate business requirements to designers, IT, and other key stakeholders. This direction can include performing analysis, defining requirements/user stories, working with teams to develop solutions to meet these requirements, and to test and deliver experiences with the customer in mind.
  • Build partnership with stakeholders whose features we will bring into the My Verizon Mobile app, website and/or other components of the product ecosystem. Onboarding these partners into the established agile process.
  • Update leadership team on the product roadmap status including dependencies that could impact deliverables along with recommended solutions.
  • Serve as a trusted advisor across teams and the business on how an experience does/could manifest throughout the product.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Consumer-facing digital product management experience.
  • Experience defining and driving the vision of experience programs and/or partnership based programs.
  • Analytical skills, with ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues.
  • Comfort supporting concurrent projects in a fast-based, results-driven environment.
  • Strategic planning and tactical daily execution.
  • Agile certification and/or experience working in an Agile product development methodology; Jira system experience.
  • Willingness to travel between Basking Ridge and New York City locations as needed.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.