What you’ll be doing...

At Verizon, we innovate constantly to help the biggest names in business to business-quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary FL. We're finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

The Senior Analyst on the Electronic Payment Operations Team will be responsible for managing payment, adjustment and refund file transmissions for Verizon.

The Senior Analyst will:

  • Manage the EDI (Electronic Data Interchange) payment process for Verizon
  • Initiate, monitor and troubleshoot file transmissions for payments, adjustments and refunds
  • Analyze and correct EDI processing errors
  • Manually run exception payment files
  • Support the reconciliation of daily EDI transactions
  • Promote the adoption of electronic payments by communicating EDI solutions to internal and external customers
  • Onboard business customers for electronic payments by processing ACH wire requests from customers and internal departments. This involves direct customer contact and communication to complete onboarding process, address customer needs, concerns and questions.
  • Update and maintain EDI Trading Partner Database
  • Lead the end to end ACH/EDI testing for onboarding customers by working through the functional specs, reviewing test files and monitoring production files through a probationary period
  • Work closely with our customers to resolve payment file issues
  • Process Verizon Wireless check refund files for multiple interfaces and submit daily to Accounts Payable
  • Trend data to monitor refund processes for issues and failures
  • Participate in various projects, identify and develop processes related to the electronic payments team functions
  • Initiate process changes to improve the quality of the operation

What we’re looking for...

You are a well-organized person who enjoys working independently and managing competing priorities efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and creative problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Accounting, Finance, Economics or related discipline.
  • Experience in using Microsoft Office (Excel, Word, Access, Outlook)
  • Experience in the communications industry with knowledge of billing systems, products and services.
  • Experience with File Transfer Protocols: Connect: Direct, FTP, SFTP, FTPS, HTTP/S, AS2
  • Experience in Creating trading partners, SSH remote profiles to establish end-to-end setup between client and vendor’s applications
  • Knowledge of Crystal Reports and/or other report and data presentation applications.
  • Knowledge of SQL DB queries.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.