What you’ll be doing...

You will responsible for ensuring service delivery and reliability of Verizon’s world class Voice, Video, and Data networks, and at the best cost. Your role will involve leading and developing a high-performing 24x7 team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues. The team that you will lead performs the installation, maintenance, and preventative maintenance of TDM Switching, Transport, Fios/FTTP PON, and Power infrastructure within Verizon’s Central Office facilities. We are transforming our network and constantly innovating to enhance the customer experience; you play a vital role in changing the way our customers live, work, and play.

  • Leading, motivating, and developing a high performing team of 15-20 bargained for Associate employees while driving change to meet strategic business goals.
  • Monitoring internal metrics and establishing supportive, innovative, or corrective plans to ensure optimal performance levels and financial efficiency are achieved.
  • Providing technical assistance and communicating technical information and status to customer service centers, technical support organizations, and management teams.
  • Responding to out-of-hours outages, emergencies and/or escalations, as well as coordinating the management, and communication, of major network outages.
  • Interpreting current labor agreements and participating in the grievance process.
  • Developing and implementing global response plans to network-impacting events.
  • Mentoring and sharing best practices of telecommunications equipment and technologies.
  • Driving safety, quality, and productivity through regular field visits, work observations, and inspections.
  • Driving results, using performance data to effectively deploy resources within budget.

What we’re looking for...

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Willingness to be on-call after hours, holidays, and on weekends.
  • Experience in managing multidisciplinary teams and organizational budgets.
  • Strong PC skills (Word, Excel, PowerPoint, Google Suite, etc.)
  • Valid driver's license.

Even better if you have:

  • A degree in business administration, business management, or engineering.
  • Experience in the telecommunications industry.
  • Transport, FTTP PON, LAN/WAN, and TDM Switching based technology experience.
  • Knowledge of Central Office environment, AC/DC power infrastructure, and engineering or installation standards (ex. IP72202).
  • Experience successfully leading teams through cultural transformation, with proven track record of performance in productivity, quality and safety measurements.
  • Experience leading teams that contain bargained for employees.
  • Experience managing complex processes.
  • Experience with Verizon internal operations support systems (i.e. CoFEE, vRepair, MASTARS, Espresso, ETMS, BAAIS National, Smarts, OASIS, F & E, Netpro, MECCA, TCOMS).

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.