What you’ll be doing...

The Analyst – Churn/Loyalty works on a team that will provide comprehensive, accurate and timely analysis and insights into key churn performance metrics for the Wireless Business Group and its competitors. This role provides support for communicating findings and recommendations to decision-makers in driving company goals.

Principal Responsibilities

Data Analysis

Use independent judgment to gather, organize and analyze large amounts of information, while maintaining a high level of accuracy to complete the following:

  • Develop reporting on churn trending and historical results, including:
    • Competitive port ratios
    • Zero usage lines by product, account
    • Suspended line implications
  • Leverage Enterprise LNP Dashboards and Analysis Cubes to identify emerging high risk segments and assist with building effective plans to proactively prevent churn.
  • Analyze vertical module performance for “deep dives” to identify competitive challenges and performance drivers. Develop recommendations to improve business results.
  • Analyze primary and secondary market research to determine impact of competitive activity on key market metrics and evaluate effectiveness of competitor initiatives on performance.


  • Communicate findings, recommendations and analysis to a variety of functional areas across the organization, including senior management, marketing, finance, sales and training teams.
  • Prepare reports and presentations to facilitate management decision-making, including intelligence briefings, situational analysis and intelligence executive summaries.
  • Use strong verbal and written communications skills to effectively deliver market intelligence via in-person presentations, conference calls and written documents.
  • Establish strong partnerships with Market & HQ B2B counterparts to ensure accuracy and relevancy of analysis and recommendations.

What we’re looking for...

You are good with numbers and you love to dig into data to find the story. Designing reports and spreadsheets is a fun afternoon for you. You are detail-oriented and know how to focus on what really matters. You understand the importance of accuracy in data analytics and reporting. You are a self-starter and a multi-tasker who can work independently under tight timelines. You want to make an impact by providing the data that will help improve the experience of our customers.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience using Excel, Access, PowerPoint, and Minitab.
  • Experience gathering and analyzing large amounts of data.

Even better if you have:

  • A degree.
  • SQL experience.
  • Experience presenting to stakeholders.
  • Experience in wireless telecommunications industry.
  • Experience in marketing or finance-related roles, such as market research, financial analysis, pricing, product marketing or strategic planning.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.