What you’ll be doing...

The Collaboration Product Manager is responsible for scoping, defining and delivering leading-edge Collaboration solutions. This role involves applying innovative thinking to delivering cross-product solutions for existing Conferencing applications, as well as identifying ways to improve the way the current product is delivered and supported. The product manager will also drive effective interaction across organizational boundaries, including product development, Operations and Engineering, Marketing, Support, Finance and IT to deliver an exceptional experience for our customer base.

  • Product Life Cycle Responsibility for Collaboration products; to identify, defines and delivers process improvements that deliver service optimization across the portfolio.
  • Identify gaps in the current customer experience based upon direct and indirect customer feedback and work to resolve and improve through service optimization.
  • Drive changes in process & mindset around how we organize work and deliver functionality for customers, maintaining "good" processes and eliminating inefficiencies whilst maintaining excellent operational assurance.
  • Maintain overall ownership of any customer-facing portals and ensure they are kept current and maintained to drive customer traction and customer compliance.
  • In conjunction with the broader product team, develop and drive overall Collaboration partnering strategy, ensuring Verizon’s ability to execute.
  • Maintain overall ownership of deal tracking and reporting, including registration processes.
  • Ensure delivery of Collaboration services at the highest levels of functional quality and customer ease-of-use.
  • Work with the other Product Managers and Marketing teams to ensure collateral, demo capabilities, sales team tools, and other key supporting user documents/interfaces are up to date and current and will drive uptake and usage.
  • Work with Legal on current and new customer and vendor contracts and maintain the Service Guides.
  • Always maintain a global view of the customer experience, taking into account needs from EMEA and A.Pac as well as US domestic markets.
  • Provide reporting on activities on a monthly basis.
  • Produce detailed weekly reports showing all progress, milestones, issues, and points of resolution.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Excellent communications skills.
  • Experience in complex, matrixes organizations, leading through influence and direct authority across intact teams and larger organizations.
  • Strong organizational and personnel diplomacy skills, including proven track record growing and building innovative offerings that drive growth.
  • Ability to work in and create an environment that fosters learning, teaching, growth, risk-taking and innovation.
  • Solid understanding of technology in the collaboration space.
  • Understanding of Collaboration market and Conferencing trends.
  • Understanding of Cloud technology.
  • Excellent presentation skills.
  • Excellent computer and numeracy skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.