What you’ll be doing...

The Customer Service team is responsible for ensuring customer satisfaction every day. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented and involve working closely with internal teams and resources.

  • The Customer Service Coordinator performs customer service duties that are usually complex, following standard procedures and guidelines.
  • Uses expertise to deal with somewhat difficult problems.
  • Escalates issues as needed.
  • Work customarily and regularly involves the adherence to standard practices and guidelines.
  • Receive and diagnose customer inquiries that include but are not limited to credit issues, past due concerns, maintenance requests, billing, contract, rate inquiries, website trouble shooting and navigation.
  • Ability to reach resolution while maintaining excellent rapport with customers is critical to the success of the position.
  • Perform customer-facing activities via phone, chat and email.
  • Work different shifts as needed, including early mornings and late evenings.
  • Accountable for the overall client satisfaction with Verizon.
  • Support the Verizon Credo through adherence to company policies, processes and practices.

What we’re looking for...

You can defuse the situation, isolate the core issue and address the customer’s concerns. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a situation. You bounce back when dealing with frustrated people and like solving problems. You are flexible, dependable and work well on a team.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience with the Microsoft Office product suite.
  • Experience in typing (thirty or more wpm).
  • Willingness to work in a flexible schedule on different shifts, including early morning and late evening hours.

Even better if you have:

  • A degree.
  • Experience working with customers, especially in a call center environment.
  • Telecommunications or related experience and knowledge of typical products and services.
  • Excellent verbal and written communication skills.
  • Proactive, responsible and self-motivated.
  • Reliable team player, including punctuality.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.