What you’ll be doing...

As a Network System Assurance Engineer, you will be part of our network assurance team which keeps Verizon's network operating at optimum levels for our customers. You'll operate, administer, maintain, and evolve our highly complex network to support customer needs. You will also be responsible for the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the Mobile Switching Center (MSC). Job tasks may be performed independently or via participation in cross-functional teams as necessary.

Responsibilities associated with the position include:

  • Maintain system applications.
  • Ensure quality customer service.
  • Provide support to a varied user community.
  • Update systems with site-specific information.
  • Compose clear and concise reports for system documentation.
  • Resolve equipment and software issues, performing upgrades, and administering multiple vendor systems.
  • Coordinate installation, testing, and troubleshooting of transmission facilities (OC48, OC3, DS3, DS1) as well as Ethernet back-haul circuits.
  • Monitor, analyze, troubleshoot, and resolve system events for various technologies (e.g., VoLTE, 4G LTE and 3G voice/data).
  • Manage equipment and services supported by the Systems Operations Team (e.g., DACS, fiber nodes, panels, wiring (TDM, SONET, Microwave)), switching systems (Nokia/ALU 5ESS, OMP, RNC), packet networks (Cisco, Juniper, Nokia/ALU), multi-services provisioning platforms (MSPP, Fujitsu, Nokia/ALU), Firewalls, ISP choke routers and many ancillary network devices (timing sources, packet monitoring, etc.).
  • Utilize network sniffers to perform data packet analysis to troubleshoot call flows.
  • Serve as a key resource to proactively monitor and maintain assigned network offices, infrastructure and peripherals.
  • Provide initial troubleshooting/investigation, ongoing communication and preventative maintenance on critical office systems; power plant (Generators, batteries, rectifiers, inverters), heating and cooling units (HVAC) as well as fire systems.
  • Implement, document, monitor, and optimize the elements and configurations necessary to provide wireless network services for the locations assigned.
  • Partner with our national and regional engineering teams to ensure coordination of all requirements associated with wireless data network services.
  • Provide a disciplined project management approach to network modifications and growth, taking accountability for installation oversight, project scheduling, pre/post network testing, network directives and preventative maintenance activities.
  • Proactively monitor and report on resource utilization and equipment status to assure optimum network availability and reliability as demanded by company performance standards.
  • Utilize documented information such as IP addresses, port assignments, and connection information for routing and switching equipment in Granite Inventory systems.
  • Review MOP’s and change control process accounting for modifications to configurations which are compliant to company network security, reliability, and control standards. Provide assistance to national network operations, system performance, and data services engineers/maintenance in the resolution of technical and customer problems.
  • Compose detailed shift and outage reports to management.
  • Manage outage bridges and engage vendors for outage support.
  • Provide support to localize and isolate faults, detect, and diagnose anomalous behavior.
  • Provide technical support to network assurance teams for troubleshooting network issues and training on new technologies.
  • Participate in new technology and product trials and ensure timely product rollout and testing.
  • Identify key performance indicators (KPIs) and propose enhancements.
  • Manage vendors to ensure timely delivery of new equipment, features, and product upgrades.

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience indata networking protocols including TCP/IP, OSI, Frame Relay, ATM, OSPF, BGP, SS7, MPLS, Session-Initiated-Protocol, Mobile-IP other LAN/WAN protocols.
  • Experience intransmission facilities (OC48, T3, T1, and DSO) and Ethernet back-haul.
  • Experience in computer systems, stored program control, and power.
  • Experience the use of electronic test equipment.
  • Experience intransmission facilities (Packet, SONET and TDM).
  • Ability to lift 50lbs.
  • Ability to work a flexible schedule, including nights and weekends as necessary.

Even better if you have:

  • A degree.
  • Experience with the UNIX/Linux operating systems.
  • Training in one or more of the following fields: telecommunications (cellular or landline) switching systems or experience in LAN/WAN operations and IP connectivity.
  • Knowledge of and experience in the Ericsson 4G cellular infrastructure its operations, maintenance, configurations and trouble resolution, especially with eNB, OSS, PGW, MME, SGW, and HSGW.
  • Knowledge of and experience in the operations, maintenance, configurations and trouble resolution of the following MSC based equipment: Cisco 6500 and Nokia 7750 and 7705 routers and switches; Tellabs 5500 and 532 cross-connect systems, Comverse Voice Mail Systems, and Fujitsu fiber-optic equipment (4500, 7500, 9500), as well as DC power systems.
  • Intermediate training in at least three of the following areas: Data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and/or power/electrical.
  • Knowledge of networking and industry certification (Cisco/Juniper), routers, switches, IPv4 and IPv6, knowledge of call flows.
  • Experience with Python.
  • Experience with shell, AWK, SED and other common system functions.
  • Effective verbal and written communication skills.
  • Effective troubleshooting and analytical problem solving skills.
  • Ability to manage multiple high-visibility projects simultaneously.
  • Ability to handle multiple priorities simultaneously.
  • Knowledge of Microsoft Office product suite.
  • Ability to work independently and make sound technical decisions in a dynamic environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.