What you’ll be doing...

  • This position is responsible for performing technical administration and analysis duties in support of various network and hardware/software operations management activities. The incumbent demonstrates the ability to work independently, and typically requires moderate supervision on new tasks only.
  • Works as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior Technical Support/Services staff and management.
  • Completes assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.
  • Demonstrates technical and design skills. Has knowledge of standards and procedures.
  • Resolves complex assigned Trouble Tickets within the established timeframes while providing quality customer service.
  • Analyzes problems, develops and implements solutions, and make decisions that impact technical assignments.
  • Proactively monitors and controls all production systems and networks to maximize systems availability.
  • Work in a 24X7 environment
  • Prepares project plans, sizing, configuration, and scheduling activities with project management.
  • May coach and train other analysts. Leads other Technical Support/Services team members in selected project activities.
  • The NOC Member Technical Staff II engineer should be capable of performing small to medium level network troubleshooting efforts and drives issues toward quick resolution. Candidate will have a foundational understanding of network technology, network performance analysis, network security, and troubleshooting techniques. Candidate should have experience with trouble ticketing systems, IT phone support and thorough documentation of problems in a fast paced Network Operation Center.

What we’re looking for...

  • Bachelor degree in Computer Science/Information Systems preferred
  • 2+ years of information technology and operations experience; or an equivalent combination of education and work experience.
  • 2+ years of hands-on experience with a focus on network technology. This includes hands-on experience with: Cisco routers/switches, Wireless LAN technologies, Citrix Netscaler load-balancers, multiple firewall platforms, VPN, proxies, multicast video and data packet analysis.
  • 2+ years of experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.
  • Experience with large enterprise network environments.
  • Demonstrated technical and analytical skills.
  • Strong business knowledge.
  • Excellent interpersonal skills.
  • Strong decision-making, problem solving skills, and organizational skills.
  • Excellent verbal and written communication skills with careful attention to:
  • A. Step-by-step documentation of the issue, root cause, and resolution steps.
  • B. Continual communication to management of trouble resolution steps and issue resolution progress.
  • C. Thorough follow-up and summary on closed issues.
  • Initiative to follow-through on issues; following an issue until completely resolved.
  • Ability to troubleshoot and lead technical calls.
  • Demonstrated ability to work independently.
  • Ability to manage multiple complex operational issues simultaneously.
  • Working knowledge of information systems concepts.
  • Ability to research and develop solutions.
  • Command of emerging technologies and how they interact with the existing Data and UC network.
  • Working knowledge of security threat management concepts and applications.
  • CCNA, CCNP certification is a plusPC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.).

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.