What you’ll be doing...

To provide Verizon internal users with 1st class support of PC hardware, operating systems, and applications. This includes all device types from desktop PC, laptop to mobile devices. You will also be expected to participate in various IT focused projects, such as device refresh, office moves and the deployment of various applications and operating systems. Main job function will be to provide first and second level support via Live Chat.

Job Responsibilities:

  • Demonstrate high customer care at all times.
  • Installation & support of PC hardware, Operating Systems, and applications.
  • Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio.
  • Support both laptop & desktop PCs running any Microsoft OS in a Window Enterprise environment.
  • To support hardware problems on all company networked and standalone printers.
  • Diagnose laptop & desktop PC hardware failures to component level.
  • Ensure that all trouble tickets allocated are actioned, up-dated with all detail, resolved and closed within agreed SLAs.
  • Provide support to the Verizon internal community at both 1st and 2nd line. This Includes telephone support as well as “desk-side” visits when requested.
  • Produce documentation when required, keep the internal call logging system updated, and provide detailed reports on subjects from trouble ticket history.
  • Recognize and provide information regarding education provided by training teams within Verizon.
  • Contribute to a good and friendly working environment; working closely as a member of a strong support team.
  • Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers.
  • Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary.
  • To take ownership of problems until a resolution has been found to the customer’s satisfaction.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Three or more years of relevant work experience on an service type of environment
  • Proven customer support experience through all levels; trouble shooting, documentation, closure and escalation where necessary.
  • Excellent English written & verbal communication skills.

Even better of you have:

  • A degree.
  • Knowledge on PC hardware, Operating Systems, and applications.
  • Knowledge on MS Office, MS Outlook, MS Project, MS Visio.
  • Experienced supporting both laptop & desktop PCs running any Microsoft OS in a Window Enterprise environment.
  • Ability to work upon own initiative.
  • Ability to work in a team environment.
  • Outstanding interpersonal skills.
  • Personal organization & time management.
  • Willingness to work a flexible schedule.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.