What you’ll be doing...

This position within Carrier Management will receive broad guidance and is accountable for governance or program results of the Customer Advocacy program. You will exercise considerable independent judgment in developing strategies and evaluation criteria for obtaining results. You will assemble and analyze requirements from divergent sources and identify and escalate with internal stakeholders, trends, issues and recommended action plans.

A successful building access program requires the ability to leverage customers (either existing or new) in buildings to support Verizon fiber entry and equipment installation. You will be responsible for the broad development of the program, identifying success measurements, key performance indicator's (KPI’s) and specific processes designed to leverage customers in buildings. This includes identifying the who, what, when, where, why of the program. Building on the concept of customer leverage, you will work with sales organizations to leverage existing high profile customers and develop collaborative strategies to gain advocacy for access into buildings where customers reside. You will identify buildings and create a funnel of opportunities to further the monetization of Verizon's build program and specifically to remove third-party costs and to drive revenue opportunities.

  • Create process for success based work triggering to building access team. Work with Product team to identify process, support user story development, triggering criteria and reporting for success based build opportunities.
  • Work with sales LOB to support customer advocacy processes from a push and pull perspective to drive building access success.
  • Create process for large RFP support and building access enablement of large multi–location customer contracts.
  • Identify and create funnel for execution members of building access team by analysis of target buildings and customer overlap.
  • Develop process flow through to execution members of building access team to build completion.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.

  • Wireline knowledge.

  • Ability to thoroughly research issues and develop solutions to complex problems.

  • Excellent communication skills, time management skills, organizational skills.

  • Experience in contract interpretation, summarization of terms.

  • Experience in developing executive level briefings and presentations.

  • Demonstrated ability to work effectively at both the operational and strategic level.

  • Proven ability to lead projects and work with multi-functional work teams.

  • Ability to drive innovation and continuous improvements to evolve with changing needs.

  • Ability to understand needs and objectives of all stakeholders.

  • Functional knowledge of network design and service delivery methods.

  • Extensive analytical, critical thinking, and judgment skills.

  • Strong knowledge of Telco operations.

  • Ability to perform complex and highly technical analytical tasks and functions independently.

  • Extensive computing skills in Excel, PowerPoint and related systems for gathering/management of Service Performance measurements.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.