What you’ll be doing...

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You’ll design learning solutions that are engaging, fun and most importantly build those capabilities needed to enable our people to create the Verizon of the future.

  • Maintain the integrity of the intranet content for customer facing employees and indirect agents. These responsibilities include creating, editing, publishing and archiving content.
  • Design content that enables the successful implementation of Verizon initiatives.
  • Develop technical content to be simple and human using dynamic media when appropriate.
  • Manage content requests from every part of the organization including creating, updating and/or archiving.
  • Maintain appropriate categorization of content including policies, processes, procedures, etc.
  • Appropriately tag content with metadata to improve content reuse and ensure correct placement.
  • Partner cross-functionally with other teams to launch online resources and communications.
  • Edit all content to follow brand guidelines, spelling, grammar, and formatting standards before publishing.
  • Proactively identify process improvement ideas.
  • Participate in online reference tool development, standardization, and enhancement projects.
  • Train new staff members in Adobe Experience Manager.

What we’re looking for...

You’re energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from meeting key learning objectives and seeing the impact of a strong learning program.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of technical writing in AEM and/ or Documentum.
  • Knowledge of content modeling and metadata.
  • Three or more years of telecommunications experience.
  • Knowledge of Illustrator/Photoshop with web design experience.
  • Willingness to travel.
  • Willingness to work evenings and/or weekends.

Even better if you have:

  • A degree.
  • Knowledge of adult learning principles and training approaches Ability to tell a digital story with visually compelling content.
  • Proven editorial skills.
  • Proven results in training staff and developing others to achieve higher results.
  • Proven ability to analyze, organize and integrate large amounts of information into a clear concise summary.
  • Capability to be an independent worker, self-motivated and strong decision-maker.
  • Ability to effectively relay complex information to others at any level of the business.
  • Ability to effectively coach and negotiate solutions and deadlines.
  • Proven ability to implement process improvements.
  • Managed projects effectively balancing timeliness and quality.
  • Experience using multiple applications of Adobe Creative Suite for web design.

    When you join Verizon...

    You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.