What you’ll be doing...

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You’ll design learning solutions that are engaging, fun and most importantly build those capabilities needed to enable our people to create the Verizon of the future.

  • Creating innovative learning solutions for sales, products, customer service, and employee development.
  • Resourcing learning initiatives with internal and external training experts.
  • Managing vendor and contractor relationships.
  • Evaluating program effectiveness and continuously improving our solutions.
  • Managing the archive of learning programs and materials.
  • Developing learning content that supports all channels within the Verizon Consumer Group utilizing a variety of training modalities including instructor led, virtual, web-based trainings, performance support materials, and system simulations.
  • Supporting new hire, new to role, continuing education, and systems training initiatives.
  • Identifying synergy for related content across the Verizon Consumer Group.
  • Partnering with IT and Operations stakeholders to identify, plan, and prepare upcoming training needs.
  • Designing pre and post-class activities to promote optimal learning.
  • Facilitating/delivering content as part of the program pilot process.
  • Managing trainer readiness processes for instructor-led programs.
  • Exploring alternative deliverable types including micro-learning, video, and burst/boost to engage the modern learner and drive retention.

This position can be located in any valid US Verizon Corporate location

What we’re looking for...

You’re energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from meeting key learning objectives and seeing the impact of a strong learning program.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Knowledge in design and delivery of employee training.
  • Willingness to travel up to 50% of the time.
  • Experience using Adobe Captivate and Articulate Storyline.

Even better if you have:

  • A degree.
  • Knowledge of adult learning principles and training approaches.
  • Consulted with HR professionals and their business clients.
  • Managed projects effectively balancing timeliness and quality.
  • Experience with multiple Consumer Group channels including retail, indirect, and customer support.
  • Experience working in an Agile project management workflow.
  • Experience working with IT systems development and the Jira platform.
  • Experience authoring performance support materials, specifically the Adobe Experience Manager (CQ5) platform.
  • Intermediate to advanced skills using screen capture and simulation authoring tools such as Techsmith Camtasia.
  • Functional skills using Adobe Creative Cloud programs including Photoshop and Premiere.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.