What you’ll be doing...

As member of Verizon’s Digital Operations Team, the Business Intel Manager plays a critical role in design, evaluation and analysis of Business Programs to drive revenue and cost reduction to produce exceptional customer experience and mine opportunities to bring customer/operational data to bear on shaping business strategies and initiatives.

As the needs of the business continues to grow, with particular emphasis on revenue growth in My Business, we are having to rely more and more on the leadership of our employees to drive strategy and decisions. We need a team that is not only capable of taking direction on tactics and implementing them, but that can interpret business reports and mine insights to design and implement industry leading strategies and tactics needed to preserve Verizon's position as the industry leader.

Provide business leaders with a view into the strategy and performance of initiatives in Revenue and Cost Reduction. Lead efforts to drive customer experience improvement and prioritize projects aimed at improving KPIs.

Analyze strategy performance through design and execution of qualitative and quantitative analytics practices to generate data-driven insights by distilling and combining massively complex data available in reporting across Customer Service, Marketing, Finance and Insights from Qualitative studies.

Ensure programs and projects meet strategic objectives and business goals. Engage with Marketing, Channels, Markets, and other business stakeholders on driving insights to action and contribute to the development of strategic initiatives and action plans to anticipate and support the needs the company.

The successful candidate will display a blend of skills including leadership, influence, business acumen, deductive reasoning, qualitative and quantitative analytical skills, communications, facilitation, leadership presence, tactical ability and project and operational skills and enjoys working across multiple areas in the business with a variety of stakeholders to drive and lead change on behalf of the business.

There will be a balance of strategic process thinking, creative ideas, thinking outside of the box, and “rolling up the sleeves” to resolve tactical issues. You are able to challenge the status quo by demonstrating a willingness to re-invent the current process and policies, and adopt change as a challenge.

Key Responsibilities Include:

  • Design and perform evaluation of Business Programs to drive revenue, exceptional customer experience and mine opportunities to bring customer/operational data to bear on shaping business strategies and initiatives. Thinking holistically and strategically about key operational policies, business processes, procedures and communication and enabling effective business planning and execution.
  • Working in a program management and data/analytics capacity; fluency with data analysis, customer research, and performance measurement
  • Champion for customer pain points and raise awareness of experience opportunities via evangelism and regular stakeholder meetings.
  • Designs, manages, and operationalizes high visibility strategic projects. The individual will be provided with high level guidance of areas of business (Analytics, Tagging, Reporting and Database Administration) that they should be evaluating to improve employee engagement and performance in revenue and cost reduction and expected to come back with a fully baked business plan, approach and return on investment for stakeholder approval and budget allocation.
  • Oversee the integrity of data (within database and results of reporting), keeping business partners informed and prepared
  • Present concise and actionable recommendations for strategy improvements and provide strong justifying evidence to defend these recommendations. Gain alignment across work groups and implement these changes.
  • Facilitate design sessions with key Business Users to gather and document business/data requirements for new automated input templates and reports, or enhancements to existing ones.
  • Ensure programs and projects meet strategic objectives and business goals. Engage with Marketing, Channels, Markets, Digital Ops and other business stakeholders on driving insights to action
  • Contribute to the development of strategic initiatives and action plans to anticipate and support the needs the company
  • Create and maintain strong working relationships with multiple business teams, technology teams and key vendors.
  • Effectively resolve conflict, remove roadblocks and support / lead on decision making when escalations arise
  • Equally comfortable working in a program management and data/analytics capacity; fluency with data analysis, customer research, and performance measurement
  • Effective storyteller with ability to pivot toward multiple business interests and priorities
  • Ability to be both detail-oriented and see the big picture (strategic focus).

What we’re looking for...

You’ll need to have…

  • Bachelor’s degree in a quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering or four or more years of relevant work experience. Advanced degree preferred.
  • Six or more years of relevant work experience.
  • Five or more years of experience in analytics with proven track record in delivering meaningful insights to big organizations.
  • Three or more years of experience with analytics platforms and technologies such as Teradata and/or Microsoft SQL, Tableau/Business Objects, Adobe Analytics/Omniture.
  • Exceptional skills in Excel, PowerPoint, and Google Suite of products.
  • Experience in analytics and demonstrated success of meeting/exceeding business objectives.

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Even better if you have…

  • Experience in analytics and demonstrated success of meeting/exceeding business objectives.
  • Training and experience in quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering or six or more years of relevant work experience.
  • Strong business acumen, financial acumen and program management background.
  • Ability to identify and benchmark successful practices and concepts, design and improve our programs, and synthesize strategic initiatives into new processes, resources, and training.
  • The candidate must be expert in excel and PowerPoint. The candidate will work with our marketing partners, Device Marketing, Financial Planning & Analysis team, IT, Revenue Assurance, EDW, IAAS, Channels and IT Business Intelligence team.
  • This team does not operate with a lot of written procedures or guidelines, the individual must rely on their own best judgment for defining their course of action and next steps based on where the business evaluation and analysis leads them.
  • Deep knowledge of best practices for measurement and analytics of both digital and non-digital marketing initiatives.
  • Capability to communicate complicated concepts and to articulate case for efficacy and preferred methodologies.
  • Understanding tools such as Adobe Launch
  • Knowledge in Data Layer implementations
  • Training and certification in relevant disciplines such as Lean Six Sigma or Project Management.
  • Experience with multi-channel attribution, clustering/segmentation, Incrementality analysis, cohort analysis, etc.
  • Understanding of statistical/data mining concepts and techniques.
  • Grasp of information technology concepts for data capture and data management.
  • Experience building, managing and growing relationships with stakeholder teams throughout a large organization.
  • Capability to take ownership and take initiative on projects.
  • Capability to prioritize and manage time effectively, thrive in a dynamic, fast paced work environment and manage multiple projects simultaneously.
  • Capability to anticipate project risks and identify solutions to proactively resolve them.
  • Proven strengths in analytics and critical thinking.
  • Excellent verbal and written communication skills required.
  • Capability to work, problem solve, and lead independently.
  • Capability and interest in solving problems never before faced with no prior examples to reference for guidance.
  • Capability to manage multiple projects simultaneously through multitasking, prioritization, and negotiating expectations.
  • A quick learner with excellent time management and organization skills, with the ability to manage multiple competing priorities.
  • Exceptional interpersonal skills and the capability to communicate, partner, and collaborate.
  • Willingness to go the extra mile.
  • Dedication to achieving outstanding customer results.
  • Driven and team-oriented with a demonstrated ability to lead by example.
  • Able to pick up new concepts and technology rapidly; able to explain it to both business & IT stakeholders.
  • Able to work in teams as well as alone.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

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