What you’ll be doing...

You will be responsible for planning, directing and managing activities of partners supporting our wireline business. Maintaining an ongoing business relationship with third parties will also be on your radar. You will also work closely with call center strategy and operations to ensure the partner meets the needs of the business and maintains the highest level of quality and effectiveness when servicing our customers.

  • Negotiates and interprets partner contracts on behalf of the Customer Service Areas.
  • Develops policies and procedures to drive revenue, quality and efficiency with all partners.
  • Takes responsibility and directs outsource partners to ensure all area customer service issues are followed up and completed as required.
  • Balances the customer experience and business priority execution provided by the outsourcer, analyzes key service indicators, and measures ongoing adherence to standard practices and policies.
  • Monitors the outsourcer's productivity and quality performance to contractual targets to ensure the overall effectiveness in providing seamless customer service.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Call center experience.
  • Management experience.

Even better if you have:

  • A degree.
  • Fluency in Tagalog.
  • Distinctive problem-solving and report analysis experience.
  • Sales experience.
  • Ability to teach fundamentals of product positioning and overcoming objections.
  • Relationship building experience.
  • Ability to work independently in a fast-paced, rapidly changing environment with minimal oversight.
  • Ability to be self-driven with the capability to manage multiple priorities simultaneously.
  • Microsoft Office Suite and Google Suite experience.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.