What you’ll be doing...

Verizon is undergoing a major transformation, paving the way towards an industry-leading customer-centric strategy focused on rapidly evolving our business for a digital-first future. You are a strategic thinker and thought leader who is not afraid to innovate around our customer’s needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 company in the digital age. Our organization is uniquely positioned to impact the end-to-end customer journey. You will be laser-focused on disrupting the status quo and deliver seamless, meaningful experiences to millions of consumers to evolve our business.

What you’ll be doing:

  • Create a compelling total billing and loyalty Omni-channel experience with a customer-centric focus.
  • Align the billing experience across multiple touch points.
  • Ensure that all billing and loyalty solutions are delivered in a customer-centric, digital first, Omni channel manner.
  • Partner with business transformation, design, and IT to deliver “north star” experiences for billing/loyalty journeys.
  • Utilize customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to continuously optimize the customer experience.
  • Drive efficiencies by influencing new initiatives and key billing processes to maximize self-serve (online, apps, social media, TV) and deflect calls.
  • Lead new product launches and product re-designs for optimal billing customer experience.

What we’re looking for...

You are a proven product manager who is passionate about creating a great billing and loyalty experience for our customers. You are customer-focused and comfortable working with Design, IT, marketing and business transformation to drive innovative solutions and transform our current experience across channels (i.e. digital, call center, retail, telesales). You have a proven ability to work cross functionally to communicate and execute on core objectives and roadmap.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in product management.

Even better if you have:

  • Master’s degree.
  • Familiarity with Agile product management process and writing user stories.
  • A technical background with a deep understanding of core billing concepts, systems and architecture.
  • Scrum training.
  • Understanding of digital, retail and/or call center billing systems/processes and customer experience.
  • Understanding of payment processes, best practices and innovations.
  • Exceptional communication and stakeholdering capability.
  • Comfort working with G-suite, Jira, and similar systems.
  • Knowledge of Verizon product offerings.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.