What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re thenumber oneglobal provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a toptwenty SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Installation Specialist is responsible for working closely with our customers to ensure timely and accurate hardware installation for both new and existing customers. You will work with our sales team and manage our vendors who are responsible for the installation of tracking and telemetry devices in our customers' fleet vehicles and assets. You will be responsible for scheduling and overseeing the installation of the products, ensuring compliance of the installations to contract specifications, and established policies and procedures as well as ensuring the installations are on-time and complete, adhering to the installation schedule and quality guidelines. Other responsibilities include:

  • Owning all escalations from Channel Partners, Customer Success and Sales.
  • Establishing and managing customer expectations and adapting and prioritizing customer needs and requests.
  • Negotiating installation pricing.
  • Partnering with Sales on any deals that are not moving to complete installation.
  • Identifying installer (i.e., Field Technician or subcontractor) to coordinate install with customer’s schedule.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Two or more years of experience in a professional services environment in a technical or project management capacity.
  • Ability to select, train, and coach a team of installers and installation coordinators.
  • Excellent communication and organizational skills.
  • Ability to thrive in a dynamic, fast-paced environment and with internal team members to deliver on assigned projects.
  • Ability to access and breakdown complex situations to scalable mini-projects to meet resolve in a timely manner.
  • Knowledge of the installation processes and procedures.
  • Knowledge on internal systems.
  • Organizational and verbal and written communication skills.
  • Ability to solve complex problems creatively.
  • Experience in Microsoft Excel and Google Sheets.
  • Strong customer focus.
  • Strong detail orientation.
  • Ability to adapt to changing situations with customers, vendors, and/or processes.
  • Willingness to travel up to 25%.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.