What you’ll be doing...

We are looking for a Program Manager to provide oversight, ongoing management, guidance and direction across the Third Party Vendor portfolio for assigned account(s).

  • Review, understand and ensure compliance of vendor contractual commitments to maintain continuous alignment with customer contracted commitments.
  • Maintain vendor contract line of sight across portfolio to remove risk of expiry.
  • Explore opportunities throughout contract lifecycle to garner ongoing cost savings.
  • Engage, respond to and resolve customer issues and escalations related to vendor activities.
  • Develop vendor scorecards and/or dashboards as a communication vehicle to be presented in periodic reviews (monthly, quarterly and/or yearly as needed) with vendors and account teams.
  • Implement corrective action plans to guide vendors exhibiting performance deficiencies.
  • Direct and influence internal teams when issues arise that have the potential to present support or delivery risks from vendors to the customer and associated cost impacts.
  • Build inventory of customer assets (hardware and software) to monitor renewals thereby maintaining consistent, uninterrupted execution of support.
  • Maintain visibility of vendor spend for assigned account(s) by developing Purchase Order line of sight and ensure Finance/Commercial representatives remain informed of all activities.
  • Raise purchase order requests in a timely manner, exercising due diligence as needed to keep spend at optimal levels and prevent margin erosion.
  • Expand spend visibility across customer base for use as a benchmarking/negotiation tool with vendors.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in data mining/analysis of operational and financial data in Excel.
  • Knowledge of general contracting language.

Even better if you have:

  • A degree.
  • Experience managing Third Party Vendors.
  • Experience managing customer escalations.
  • Experience in building trusting relationships with internal and external stakeholders.
  • Experience with products and services provided in the Telecom/Networking industry.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.