What you’ll be doing...

In this role, Senior Manager of Cyber Defense Practice in US, you will be responsible for key strategic functions, delivery management, pre-sales support, service development and revenue and funnel management.

Responsibility for each function:

Delivery Management:

  • Accountable for service delivery.
  • Leverage Resource Deployment Manager (RDM) to ensure approved projects are adequately staffed.
  • For principal lead projects responsible to ensure that projects are effectively initiated, delivery milestones agreed, resourced and delivered and that the expected use is made of standard project tracking tools (e.g. nSAP, GSS, Clarity).
  • Ensure that approved projects are effectively initiated, delivery milestones agreed, resourced and delivered and that the expected use is made of standard project tracking tools (e.g. nSAP, GSS, Clarity).
  • Where applicable, work closely with the Verizon PM team to ensure that project scope is correctly defined and that the TM practice requirements are defined and delivered.
  • Ensure that all delivered projects are billed correctly in accordance with Verizon standard practices.
  • Be responsible for the management of any project escalation relating to the TM practice deliverables.
  • Maintain required in-practice knowledge and support for established legacy accounts to ensure that infrastructure changes are managed and delivered in an effective manner.
  • Provide general support to the wider Verizon team in respect of project activity (financials, time booking, billing, etc).

Pre-sales support:

  • Work with the dedicated regional PS and Verizon Business sales and account teams to provide TM practice SME expertise as and when required.
  • For large deals, support the PS sales team in the preparation of PS SOW, costing materials and delivery schedules.
  • For small deals, working with the Verizon core and overlay Sales teams prepare SOW, costing materials and delivery schedules.

Service Development:

  • Have good understand of customer requirement applicable to the managed service.
  • Understand the competitive landscape.
  • Develop and maintain a two year road map including new features and subservices required to meet customer demand, differentiate against competition and ensure consistent growth year over year.
  • Onboard and off-board staff to ensure we have right level resources to meet customer demand.
  • Ensure all resources have up to date development plans including short-term and long-term goals, training plans etc.
  • Create internal as well as external (customer facing) collateral including:
    • Service Description.
    • RACI Matrix.
    • SoW Template.
    • Scoping Questions.
    • Sizing Guidelines.
  • Align with Product Management to ensure our Threat Management strategy for a particular service is in line with overall Verizon strategy.
  • In Collaboration with Marketing develop a communication strategy for how we should go to market (internal and external).

Revenue and Funnel Management:

  • Maintain good understanding of current service funnel.
  • Analyze and understand funnel trends and develop and execute action plans to ensure consistent growth.
  • Maintain accurate records within the assigned business tools for management of PS opportunities (e.g GPS, GSS, nSAP).
  • Liaise with the wider Verizon business sales team to align forecasts with tactical and strategic account forecasts.


What we’re looking for...

You’ll need to have:

  • Bachelor’s degreeor four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in IT, Security and Networking.
  • Experience managing people in an IT or Managed Security Services environment.
  • Knowledge of Security Information and Event Management (SIEM).
  • CISSP or CISM certification.

Even better if you have:

  • A Bachelor’s or Master’s degree.
  • Ten or more years of experience in IT, Security and Networking.
  • Two or more years of experience managing people in an IT or Managed Security Services environment.
  • Demonstrated organizational and management skills.
  • Demonstrated effective verbal and written communication skills.
  • Customer relationship management including escalation management.
  • Demonstrated problem solving skills.
  • Ability to drive process improvements and identify gaps.
  • Capability to be proactive in engaging with customers, client executives and other Verizon teams.
  • Ability to excel in a fast-paced environment.
  • ITIL Practitioner certification
  • PRINCE2 certification
  • TOGAF certification
  • COBIT5 certification
  • CCIE/CCDP/CCNP certification

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.