What you’ll be doing...

We innovate constantly to help the biggest names in business do business quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business. We’re finding new ways to add value and provide strategic support. This is the kind of work we do and you can be part of it.

As a Credit and Collections Financial Operations Analyst, you'll be managing collection activity for a portfolio of Verizon Connect accounts. You will manage the assigned portfolio with a good sense of maintaining a high quality of customer accounts while maximizing working capital and minimizing bad debt and reducing churn. This will be accomplished through direct contact with customers on past due amounts. You will obtain commitments for payment and work with the customer on billing disputes with assistance from the Sales/Account and Billing Teams as necessary, to ensure prompt resolution.

You will also be responsible for pro-actively contacting customers and collecting past due balances as well as reconciling payments and completing account research. You will interact with account teams and various internal departments and will also be responsive to inquiries from Sales, Service and Customers in order to resolve receivable issues.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience in Microsoft Excel, Word, and Outlook.

Even better if you have:

  • A degree.
  • A Bachelor’s degree or higher in Accounting, Finance, Business, Economics, or related field.
  • Experience working in a collection support call center.
  • Experience in creating complex queries and reporting tools.
  • Experience working with financial, accounting, and collection support systems.
  • Experience of electronic customer self-serve support applications.
  • Working knowledge of Microsoft Office Suite and Google Suite.
  • Strong negotiation and influencing skills.
  • Strong detail orientation.
  • The ability to deliver quality work against tight deadlines in a dynamic, fast-paced environment.
  • Strong analytical skills and the ability to solve complex problems creatively.
  • Strong customer service orientation.
  • Strong verbal and written communication skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.