What you’ll be doing...

Responsibilities associated with the position include:

  • Driving improvements in quality in Tier 1 through CSI processes.
  • Ensuring staff is trained and processes are working properly and as documented to ensure engineers have appropriate access to systems.
  • Providing teams with direction, guidance, and support in dealing with customer escalation and incident or problem prioritization.
  • Creating, developing, adjusting, and implementing processes and procedures related to repair activities.
  • Leading and participating in projects and other initiatives for improving standard customer network support.
  • Managing Associate Director escalations appropriately, maintaining balanced internal and external communications at all levels.
  • Providing excellent learning, development, and mentoring environment for employee career progression.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

Even better if you have:

  • A degree.
  • A degree from a technical university.
  • CCNA certification or equivalent.
  • Experience in working in a network or technical customer services environment.
  • Ability to motivate groups to meet and/or exceed performance targets.
  • The ability to adapt quickly and effectively to work demands.

#CustomerOperations

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.