What you’ll be doing...

The primary responsibility of this position is managing sales channel engagement of marketing strategies for the Verizon Business Group (VBG) associated with revenue generation, loyalty and retention. This position will navigate a broad range of retention challenges for multiple VBG sales units and act as conduit between the field and the HQ VBG loyalty marketing group (and vice versa). Position will also serve as the liaison between business call centers, vendor partners and online/support teams.

This individual seeks out new opportunities to develop programs and campaigns based on customer insights, call observations and discussions with VBG sales leaders. The manager analyzes disconnects, churn trends and market conditions to identify opportunities for accelerated improvements. Identifies local churn pressures and brings back to HQ to drive broader national treatment strategies if needed.

You will need to understand our pricing, promotional strategies, and key growth initiatives to communicate effectively with these teams. This includes the need for you to create use cases with a focus on delivering a quality customer experience while generating revenue growth.

What we’re looking for...

You are an innovative leader who is passionate about helping our channel partners understand loyalty marketing strategies while balancing the voice of the customer and employee experience through day-to-day management. You are customer focused, results oriented, with call center background, and excellent communication skills.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Project management experience.
  • Experience working across channels and work groups.
  • Experience in Microsoft Office suite, particularly Excel and PowerPoint.

Even better if you have:

  • Master's degree or MBA.
  • Experience building relationships and working as a team player.
  • Five or more years of experience in the wireless industry. Delivering results in a marketing capacity with experience in loyalty and retention, base campaigns and CRM strategy development/execution.
  • Experience with SQL, R, Python
  • Passion for our customers – fully wanting to understand their needs and wants and how we can better serve them.
  • Excellent oral and written communication skills; with demonstrated experience building and delivering executive level presentations
  • Experience working with Marketing and Go-To-Market teams on delivering high quality training materials.
  • Capability to thrive in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.