What you’ll be doing...

You’ll provide leadership and support to oversee the sustainability of the nation’s largest and most reliable 4G network. Your role will involve leading and developing a high-performing team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues. We are constantly innovating to enhance the customer experience and you can play a vital role in changing the way our customers live, work, and play.

You will report to the area manager and interface with directors, project managers, vendors, dispatch centers, and field personnel. You will manage a team of field technicians that are responsible for inside and outside plant activities, CPE installation and project installations (CCR).This team covers installation, repair and maintenance of the long distance and local network equipment and fiber optics in a 7x24 environment. Other aspects of this position involve safety and training compliance, ensuring vehicles are properly maintained, maintaining the technician work schedules, tracking absences and ensuring timely completion of timesheet approvals. This is a fast paced environment with plenty of variety.

You will translate business requirements into practical application partnering with leadership, centers, and field partners to establish and implement objectives that achieve organizational goals in the areas of: cost reduction, driving revenue, workforce management effectiveness.

Your responsibilities will include but are not limited to:

  • Leading, motivating, and developing a high performing team while driving change to meet strategic business goals.
  • Proactively monitoring the network and effectively handling Tactical Outage, Situational Management, and Unplanned Outage Events.
  • Providing technical assistance and communicating technical information and status to customer service centers, technical support organizations, and management teams.
  • Developing and implementing global response plans to network-impacting events.
  • Sharing best practices and mentoring to share knowledge of telecommunications equipment and technologies.
  • Managing the daily governance of KPI’s utilizing various reports, GPS data and observations.
  • Performing a variety of administrative tasks including but not limited to scheduling, reporting and project tracking.
  • Managing performance including: safety, training, quality, productivity and feedback.
  • Fostering an open communication environment.
  • Providing after hours support.

What we’re looking for...

You thrive in environments where your strong leadership skills, business acumen, and technical expertise are key to driving the success of multifunctional teams. The full life cycle of performance network management and working within its established procedures and communication requirements is motivating work for you. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in managing multidisciplinary teams and organizational budgets.
  • Valid driver’s license
  • Willingness to travel

Even better if you have:

  • Bachelor’s degree in business administration, business management, or engineering.
  • Experience in the telecommunications industry.
  • Operations experience.
  • Technical knowledge of network equipment and systems.
  • Five or more years of experience and knowledge of the following: CO or Terminal transport systems, DS1 through OCN, DWDM, ULH, Fiber locating, Fiber splicing, outside plant construction and CPE.
  • Experience managing complex processes and driving results.
  • Five or more years of supervisory experience in a network, field operations or related environment.
  • Five or more years of experience administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
  • Five or more years of technical knowledge, specifically basic power knowledge, fiber optics installation, maintenance, voice and data services.
  • Knowledge of basic employment/labor laws.
  • Critical thinking skills to solve both strategic and tactical challenges on a daily basis with advanced skills to perform complex work and the ability to provide clear and timely responses and feedback.
  • Experience managing budgets, operating margins and financial controls.
  • Strong organization skills that focus on attention to detail.
  • Proven ability to successfully coach and/or provide corrective action.
  • Knowledge and understanding of Lean Six Sigma methodologies and Project Management processes.
  • Understanding of data analytics/metrics management, and a willingness to effectively drive change across the enterprise.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.