What you’ll be doing...

You’ll dive into the center of the action, facilitating audio conference calls that span global initiatives, national politics, disaster management, Fortune 500 executive discussions—even an occasional brush with celebrities. Your exceptional presentation skills combined with our cutting-edge technology will ensure a quality, high-touch experience for our customers all over the world.

  • Communicating directly with small, medium and enterprise-level business and government agency customers.
  • Accepting and establishing conference call reservations.
  • Greeting and placing meeting attendees in the appropriate conferences.
  • Facilitating conferences for premium customers.

The Customer Service team is responsible for ensuring customer satisfaction every day. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented and involve working closely with internal teams and resources.

The Customer Service Coordinator performs customer service duties that are usually complex, following standard procedures and guidelines.

  • Uses expertise to deal with somewhat difficult problems.
  • Work customarily and regularly involves the adherence to standard practices and guidelines.
  • Receive and diagnose customer inquiries that include but are not limited to credit issues, past due concerns, maintenance requests, billing, contract, rate inquiries, website trouble shooting and navigation.
  • Ability to reach resolution while maintaining excellent rapport with customers is critical to the success of the position.
  • Perform customer-facing activities via phone, chat and email.
  • Work different shifts as needed, including early mornings and late evenings.

What we’re looking for...

Polished and professional, you give a great impression to customers. You’re able to listen carefully and express yourself effectively. You have a strong technical aptitude, the ability to multitask and are detail-oriented.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Willingness to work different shifts.

Even better if you have:

  • A degree.
  • Customer service experience. Ideally, in a call center environment.
  • Computer experience. Ideally, a typing speed of at least 45 words per minute.
  • The ability to handle confidential information sensitively.

You can defuse the situation, isolate the core issue and address the customer’s concerns. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a situation. You bounce back when dealing with frustrated people and like solving problems. You are flexible, dependable and work well on a team.

You’ll need to have:

• Must be proficient in typing (30+ wpm).

• Flexible and willing to work on different shifts, including early morning and late evening hours.

Even better if you have:

• Experience working with customers, especially in a call center environment.

• Prior telecommunications or related experience and knowledge of typical products and services.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.