What you’ll be doing...

Our marketing team relies on information and tools to make better and smarter decisions every day. That’s where you come in. You’ll drive improvements in our marketing operations approaches, tools and technology so we can continue to advance the success of marketing efforts. People will look to you to provide the right tools and insights at their fingertips so that they can make even better business decisions. Because here, better matters.

Verizon’s Value Based Marketing (VBM) team is evolving and maturing its Real-time Decisioning (RTD) capabilities to the next level of intelligence and sophistication. This group is responsible for the operations of Verizon Wireless’s RTD loyalty and retention platform in all channels, including Customer Care, Point-of-Sale, and Digital, and will guide all RTD needs for Verizon Wireless.

The core RTD Operations team leverages advanced data intelligence and cross-channel tools to present the right offer, to the right customer, at the right time. This results in incremental value to the business, including churn reduction and revenue generation as well as an improved customer experience, loyalty, and satisfaction.

As the Logic Designer, you will design logic for new and existing offers to customers, using tools including Jira and the Pega Decision Service Management (DSM) function within the Pega Systems platform. This includes:

  • Using acceptable best practices to create and optimize RTD logic.
  • Designing and deploying changes to existing offer logic.
  • Supporting testing and presentment of offers.
  • Provide guidance as a subject-matter expert on any logic impacts to presentment and workflow within omni-channel applications.
  • Working closely with the IT Development team, including consultants, for easy transition of enterprise releases.
  • Tracking all changes using Jira and the Proposition Matrix master document.
  • Increasing efficiency by recommending and supporting the creation of new logic assets and processes.
  • Participating in Agile development scrum for the RTD platform.
  • Supporting the design of new functionality.
  • Act as a subject matter expert on RTD reporting.
  • Responsible for post production support, including monitoring, troubleshooting and defect resolution.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in testing, business analysis, and/or workflow development.
  • Knowledge of SQL and XML.
  • Knowledge of the Agile process and Jira.
  • Tableau experience.

Even better if you have:

  • A degree.
  • Experience with at least one Campaign Management, Business Process Management, or Decisioning platform such as IBM Unica/Campaign/Interact, Salesforce, SAS RTIM, Teradata, Adobe, Oracle, etc.
  • Knowledge of VZW systems and how they work together to deliver and provision offers.
  • Experience with the PegaSystems platform, including certification(s) in one or more of the following: Certified Pega Marketing Consultant, Pega Certified Senior System Architect, and/or Certified Pega Decisioning Consultant.
  • Strong communication skills and attention to detail.
  • Willingness to travel

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.